Reviews from All Customers.
Reviews from Customers who would use the company again.
Reviews from Customers who would NOT use the company again.
|While this broker provides very good customer service, is responsive, and demonstrates strong knowledge, the carrier selected made this experience an unmitigated disaster. We shipped a car to my sister in Florida. The carrier began calling her at midnight to coordinate delivery of the vehicle. The driver called my sister a liar and caused her to break down in tears multiple times. Just a complete lack of professionalism. The driver also lost both sets of keys included with the vehicle, and only paid for one new key. We purchased the insurance that Amerhifreight recommends; however, it turns out you cannot make a claim as the online log-in/password combos do not work, no one answers the phone at the insurer, and they do not reply to messages left on their website.
Overall, this cost us almost $500 more than planned and an incredible amount of hassle and frustration. Look for better options if you want peace of mind and a partner who will honor their end of a contract....[More]|
|By John D. on AmeriFreight Car Shipping about 1 Hour Ago|
|White Arrow Transportation LLC damaged my car during shipping. They would not return my calls, and took nearly 3 weeks to finally respond via email. They refused to pay for the damages. Looks like I am stuck having to pay for the damages they caused. Do not let this happen to you. Use another carrier....[More]|
|By Mbrown on White Arrow Auto Transport about 10 Hours Ago|
|I shipped my car from CA to MD. They were late to pick up and days late for drop off. It cost me an additional $200 plus in car rental fees. If you are on a tight timeline do not use these guys!!! They will tell you days and times but these mean nothing. The dispatch blames the drivers and the drivers blame their dispatch. Nice people terrible service!!!! ...[More]|
|By Ryan Tall on All Day Auto Transport about 12 Hours Ago|
|they were late picking up car. after telling us for several days He is coming. after they got there to pick up car. he was not use to transporting a Bentley I guess. I had to tell him to put in the side mirrors as he was loading the car.. that made me concerned.. you would think that would be one of the things to do on all cars. during the transport I was told someone would keep us up to date as to where the car was. no one ever called after about three days... I had to initiate the call.. no answer , so then I started texting the driver.. He finally answered and I reminded him to start the car but don't lock it back. or the alarm would go off. I am assuming he did that..
by the 6th day traveling from the east coast to Las Vegas he was late delivering the car. we were being told it would be one day then it would be 48 hrs later...
personally I wont use them again.. they were just as high as anyone else and the driver was very nonchalant about transporting my Bentley. I took a lot of pictures and took note of the gas mileage.. It arrived just dirty as heck,, seems like they would go by a car wash and spray the cars down on the truck before delivering them..
my opinion of course ,, BUT ALSO MY MONEY...[More]|
|By mary wood on Ship Your Car Now LLC. about 20 Hours Ago|
|I want to share my costly education in the world of auto shipping so YOU don't have to pay for an experience like this.
TL:DR - don't ever pay a deposit prior to a transporter being assigned - there's no further incentive for brokers like Fast Track to do what they say they will. I do not recommend any business dealings with Fast Track.
On August 18th I got connected with Fast Track while looking for a company to ship my vehicle from LA to Texas. Fast Track's quote was reasonable, not the cheapest nor the most expensive. They sent me paperwork to sign, and billed me a non-refundable $110 'deposit'. From our discussion, the agreement was to move the vehicle by Monday, August 24th, for $600 to the driver ($710 total).
By the next week, after contact initiated only by me, there still was no driver available to move my vehicle. I figured I would give them some more time. Another week passed with no contact. I attempted to contact them again, and after a few calls was finally able to let them know that I was willing to pay $700 to the driver ($810 including their "deposit"/fee). Fast forward to September 9th, and I was already preparing to fly out to LA and drive the vehicle back. I got a call out of the blue from Fast Track, stating they had found a driver! How much? After "looking it up", the price had jumped again, to $800 to the driver. We'd never discussed that number. I let them know at this point I had no trust and no desire to do business with them, as we were weeks later, at a higher cost, and without anything in writing or consistent contact. I thanked them for educating me on how the scam worked. A couple of hours later, I received a call from the driver who was attempting to pick up my vehicle! I firmly and clearly explained that he was being taken advantage of by this broker, and advised him to call them for any further details.
Here's what I learned overall - many of these brokers are the same. The quote they give you initially is likely unrealistic, used to lure you into paying their non-refundable fee which they claim is a deposit. The timeline they quote? You should probably add at least a month, because as Aron from Fast Track told me as I was terminating our business relationship, "This is the logistics industry, there are no guarantees." All these brokers are doing is listing the load (your vehicle or cargo) on an online board for drivers called Central Dispatch. From there, drivers and companies can choose what load to take based upon the posted value. Fast Track makes their money when you pay the fee - from there, they have ZERO incentive to move your property. Good luck!...[More]|
|By Michael E on Fast Track Auto Carriers about 20 Hours Ago|
|My daughter was in a car accident and unable to drive her car to college in Alabama. I received a quote from Anthony Amato, who agreed to pick my daughter's car up in Pennsylvania within 2 days and transport it to Alabama in time for school. As soon as I signed the contract and my credit card was charged a $175 deposit, I was suddenly unable to get a straight answer about picking up the car. Repeated emails and phone calls got the same answer - he was "waiting for a driver to call back". After 4 days, no pick up and no confirmation of when the driver would come, I called Anthony, cancelled the contract and asked him to return my deposit. I had to pay a family friend to make the 900 mile drive. Anthony has refused to return the deposit and lied to my credit card company, saying he had scheduled a driver. DO NOT USE THIS COMPANY!...[More]|
|By Patricia Billock on All Weather Auto Transport on Oct 5 2015 5:42PM|
|Response by Nice Car Auto Transport on 10/2/2015 is total B.S. I never booked with other brokers. It's true I never signed a contract with them but we had an agreement that they would pick up my cars and the carrier would be paid upon delivery. There was NO confusion about who was hired!!!!!! They just kept changing the pickup day and time. Next was the "300 miles away" excuse, then the "120 miles away" excuse, then the "FLAT TIRE" excuse, which came 3 days after the scheduled pickup date ( which was "promised" by Kevin ). I think he just couldn't find a carrier to do the job for the price he quoted and kept making excuses until I cancelled his "services".
Original pickup was scheduled for Wednesday, then he rescheduled for Thursday, then for Friday. I finally cancelled on Saturday.
Come on Kevin, please don't dispute this with me. You would only look silly. I have copies of all correspondences, including the e-mail you sent to my daughter, and would be happy to publish them here.
Now, who's the real liar????...[More]|
|By Fred on Nice Car Auto Transport on Oct 5 2015 5:03PM|
|Driver was 3 hours late so I called and asked what time he would be here. He was unsure and got very snippy with me. He suddenly couldn't driver the vehicle to my house and then demanded that I start looking up locations. I was then pressured to meet this guy in a sketchy Walmart parking lot at the very last minute. AWFUL AWFUL PEOPLE. Avoid. ...[More]|
|By Caitlin on White Hawks Auto LLC on Oct 4 2015 10:20PM|
|They promised me they would pick up the vehicle by a specific date and broke their promise by not picking the vehicle up. When I was getting concerned about the pick up date and would call them and tell them my blight I was assured it would be picked up by the date I was promised. When the pick up date came and nothing was happening I called Jona and would only get her voice mail. I called their general number and a dude assured me he would get to the bottom of this and get back to me in 2 hours. after 3 hours of not hearing from him I called again and a woman assured me she would get this straightened out and would come into work Sunday (her off day) to keep me informed. That never happened. This was as low as it can get. We had traveled out to Calif. to prep the vehicle to be moved. My brother had passed and I was receiving the vehicle and taking it to WI. to lessen the burden on his wife and children. I wanted needed to be there when the vehicle was removed so the family would not have that burden. Unfortunately that did not happen as I had to return home. I contacted Godspeed Transport Inc. and they made the transport happen within a few days. With Godspeed the car was on a truck headed to WI. without the drama I had with Q. Q had the nerve to call me as the car was in transport to ask if I still needed the car moved. I will also file a claim against Q with the better Business Bureau....[More]|
|By Bill on Q Auto Transport LLC on Oct 4 2015 1:13AM|
|I contacted numerous transport company to ship my car to Hawaii and thought I picked a reliable company. All seemed to be going well until the local transport company did not call me to arrange a pickup time. I called them and spoke with someone that, when they answered the phone, they did not even use the trucking company's name. After I contacted Fair Transport numerous times, we arranged for me to deliver my vehicle to where the driver was parked. I left the car and the keys with the driver and decided to drive by the drop off location several hours later and found my car was still there UNLOCKED and the transport truck was gone. I called the driver and was told he was still delivering vehicles and would be loading mine later in the day. I drove by again about 8 hours after I initially dropped off the vehicle and the car was still where I initially left it. I have no idea what time it was picked up or whether or not it had been stolen.
In addition, when I did meet with Fair Transport, they asked me for the Matson booking number which UAT failed to provide me until after I booked thru Matson directly. We then had 2 booking numbers which did eventually get corrected after over an hour on the phone.
I was also told by UAT that the car would be loaded on to the ship for Hawaii by Sept 9th and would arrive in Kauai on 9/21. The vehicle was not loaded on to the ship until the 12th. It did get to Kauai on 9/25 and I was contacted a day later by UAT that it was ready for pickup. Finally, a sigh of relief...except, when my son went to pick up the car with all the necessary paperwork, Matson would not release the car as UAT did not put either my name or my son's name (which I did give to UAT when I booked) on any of the paperwork. I then had to call Steve at UAT and he called Matson to have my son's name added to their computer and he was finally able to get the car released to him after a frustrating wait.
I have never transported a vehicle before this and would NEVER recommend this company to anyone!!!!!!...[More]|
|By Linda on United Auto Transport on Oct 3 2015 6:11PM|
|Sean was in contact as Broker to a carrier he linked with. But the driver was never reachable and he wasn't able to guarantee delivery. So had to drop off and then he started to respond Unprofessionally. I would never recommend to anyone or use them again. ...[More]|
|By Remy on Haul Away Logistics LLC on Oct 3 2015 3:03AM|
|. She was nice, reachable and the driver they gave was reachable. The things that made me give negative review was 2 false statements they maintained till the end - They said its their own driver which is not true and they said they provide real time GPS tracking and was never given. I will go with direct carrier next time. Save the brokerage fee $150 for finding me a carrier. I will be glad to provide the carrier I used to ship the car from Florida to Texas.
Below where highlighted as part of the service that was offered on Tracey White email when she initially contacted me. Most part were not in their control but carriers. The worst part that irritated me was tracking that they kept promising to provide but even when the driver said they don't have one...these brokers kept promising to provide one and never gave one. Once I got in touch with the actual carriers driver, was able to negotiate with driver to deliver on time. When the driver came to pick the car he had a different location to have the vehicle dropped which was scary!!
Ã�Â¢ Door to Door using Open or Enclosed trucks - Depends on carrier they hook you up with
Ã�Â¢ Stays on the same truck the entire trip - Again depends on the carrier they hook you up with
Ã�Â¢ Online Vehicle Tracking - They kept promising they can provide one but was never given one. The driver confirmed they don't have any such feature but even after that they kept promising one will be provided but never gave one. This was the main reason I was ready to pay the premium brokerage fee and they maintained their lie abt it.
Ã�Â¢ Fully insured during transport with $0 deductible - Again not their company but the actual carrier's
Ã�Â¢ USDOT licensed MC# 917466, bonded, and insured - Maybe but its of the carrier's and not their own
Ã�Â¢ Full customer service department - No. They didn't have all the details to provide with once initiated
Ã�Â¢ In house dispatch department - False. They said they have their own driver but they are a broker company
Ã�Â¢ 10 years experience in vehicle shipping - Not Sure but was reachable
Ã�Â¢ Realistic rates to pick up your vehicle on time - Vehicle was picked and delivered on time
Ã�Â¢ No upfront payment - False. Was asked to pay their broker fee $150 (High)...[More]|
|By Remy on All Terrain Auto Transport on Oct 3 2015 2:24AM|
|He was suppose to ship three cars to aruba and never lined up the frieght fowarder. The trucking company put them in storage and came out with a bill for more than double. His bonds company would not help and it cost me so much more than i can explain. He stopped answering his phone and left me to figure out the locating of the car and i had to pay trucking company direct. I am still fighting to get my deposit back from fast action auto...[More]|
|By Thomas on Fast Action Auto Transport LLC on Oct 3 2015 12:34AM|
|I SCHEDULED A PICK UP WITH JAIR(PLEASE BEWARE HE IS A SCAMMER AND FAST TALKER) HE TOLD ME THAT HE COULD PICK UP MY VEHICLE ON A SPECIFIC DATE AND THAT HE WOULD DEFINITLEY HAVE A DRIVER AND THAT I WOULD RECEIVE AN EMAIL CONFIRMATION OF THE DRIVER ASSIGNED, AS A COUPLE OF DAYS WENT BY I NEVER RECEIVED A CONFIRMATION EMAIL CONFIRMING THE DRIVER, THEREFORE I CALLED JAIR AND HE KEPT SAYING OH YEAH YOUR GOOD AND REPEATING THE PICKUP DATE. FINALLY AFTER NEVER!! RECEIVING A CONFIRMATION EMAIL I CONTACTED ANOTHER COMPANY WHO TOLD ME THAT MY VEHICLE WAS ON THE CENTRAL DISPATCH BOARD "PENDING" A DRIVER! MIND YOU MY PICK UP DATE WAS THE NEXT DAY. CALLED JAIR THE LIAR AND HE SAID OH YES WE HAVE A DRIVER, I WILLL SEND YOU THE EMAIL IN AN HOUR NEVER GOT THE EMAIL. FINALLY AFTER TALKING TO OTHER TRANSPORT COMPANIES THEY TOO CONFIRMED THAT OUR VEHICLE WAS STILL "PENDING" A DRIVER FOR 7 STAR AUTO. I EMAILED JAIR WELL OVER 15 TIMES TO CANCEL MY ORDER HE REFUSED, AFTER I SENT AN EMAIL TELLING HIM I KNEW THE PICKUP OF THE CAR WAS STILL PENDING BECAUSE HE DID NOT HAVE A DRIVER, HE SENT AN EMAIL STATING "NO WE DO NOT HAVE A DRIVER YET, BUT MY MANAGER GAVE APPROVAL TO PAY MORE MONEY OUT OF HIS POCKET. I TOLD JAIR NEVER MIND, FORGET IT HE WAS A LIAR AND TO CANCEL MY ORDER AND TAKE ME OFF OF THE BOARD, HE REFUSED, WOULD NOT CANCEL, OR ISSUE REFUND! I HAD TO END UP CALLING CENTRAL DISPATCH TO MAKE A FORMAL COMPLAINT AFTER DOING SO A MYSTERIOUS EMAIL APPEARED TO CANCEL, BUT YET IT DID NOT STATE TO CANCEL WITH FULL REFUND. HAD TO GET BANK TO INTERVENE TO GIVE BACK MONEY!! IT WAS A NIGHTMARE DEALING WITH THIS COMPANY AND I CHOSE THEM BASED ON THE GOOD REVIEWS. ****PLEASE, PLEASE, PLEASE**** DO NOT LET THE GOOD REVIEWS FOOL YOU! THEY MAY BE GIVING THEMSELVES GOOD REVIEWS THEY SO CROOKED. WHATEVER YOU DO, DO NOT USE THIS COMPANY!!! AND AFTER ALL THE HEADACHE WITH 7 STAR I FOUND A COMPANY THAT PICKED MY CAR UP THE SAME DAY WITHIN AN HOUR OF CALLING THEM AND MY CAR WAS IN MY DRIVE WAY 7AM THE NEXT MORNING! HAD I WAITED ON THAT FLAMMER JAIR I WOULD STILL BE WAITING ON MY CAR AS I WRITE THIS REVIEW. I HOPE YOU HEED THIS WARNING, BUT YOU ARE TAKING A BAD RISK IF YOU THINK ABOUT USING ***7 STAR AUTO TRANSPORT!****** P.S. THEY ALSO HAVE CALLER ID SO WHEN YOU CALL WITH A PROBLEM OR COMPLAINT THEY WILL SEND YOU TO VOICEMAIL KNOWING YOU JUST HUNG UP WITH THEM 2 MINUTES AGO! THEY GET 0 STARS!!...[More]|
|By Charlene on 7 Star Auto Transport on Oct 2 2015 11:09PM|
|Stay far away from this So called shipper. Maxspeed Auto Transport of Fla called me in regard to shipping a vehicle. They quoted me a price, told me they had a truck to pick it up on a specific date, I agreed, they emailed me a contract and I paid a $100 "deposit". I never heard more from them despite repeated calls and messages. On the pick-up date they told me the price they had agreed upon was too low by 40 percent and they weren't going to honor their contract. They offered me a partial refund which they never sent. They are simply a rip-off broker. Their web-site is pure fiction, no refund as guaranteed, no BBB rating whatsoever, the only thing they do for their "deposit" is post a listing on Central Dispatch and wait for any trucker that will take the haul, the trucker then charges his normal freight charge. They represent themselves as shippers and do no such thing. I have filed a complaint with the FLa Atty General's office and they are investigating....[More]|
|By WIL WASSON on Max Speed Auto Transport LLC on Oct 2 2015 9:42PM|
|Response from Max Speed Auto Transport LLC|
|Henry Mazariegos about 20 Hours Ago|
We apologized for the inconvenience of not transporting the car for you!!!
My name is Ronnie I am the supervisor in the dispatch d...[More]|
|When I spoke with a representative from Max Speed Auto itself, I was treated well and was very happy with the prompt set-up however, the company assigned my car to Rus Al Inc. which was the company that would be doing the transport and they were a nightmare. I would not recommend using Max Speed Auto or signing their contract until you know who the ultimate carrier of your vehicle is because that is what really matters and in this case, my not knowing this led to a miserable experience. ...[More]|
|By Colette on Max Speed Auto Transport LLC on Oct 2 2015 7:41PM|
| We Booked this load through Allegiant Auto Logistics . When we delivered it the customer said they already paid Allegiant and he even showed us his bank statement that he paid so we called Allegiant so we can get paid and they keep giving us the run around. The customer has even tried to collect it for us as well. They are a scamming company with transporters and they will put C.O.D on purpose so their covered as far as their Bond!!!!!! DON'T DO BUISINESS WITH THEM...[More]|
|By Pete on Allegiant Auto Logistics on Oct 2 2015 5:40PM|
|Pickup date was scheduled for 9/25, but no one ever came. I tried to call 125 Carmovers, no answer. I tried emailing, tried calling, tried leaving a voicemail... 4 days later and still no response to anything. My only choice was was the re-post my request on Central Dispatch and hope for a more responsive company....[More]|
|By Chris Wegert on 123 Carmover LLC on Oct 2 2015 5:36PM|
|After receiving a variety of quotes to move our vehicle from Oregon to North Carolina, we chose one of the least expensive options, but not the very cheapest. AutoStar seemed to have good reviews. AutoStar gave us a low quote and didn't bother to look up where our city was located. That's a little crazy, right? I can't imagine FedEx giving me a quote to ship a box and not care to know where it needs to go. When it came time to find a carrier to pick up our car, nobody would do it for their quoted price. After the initial 10 day pick-up period had passed, with us checking in every other day, they still had no leads on picking up our car. We had to leave for our cross country move, leaving our car with a neighbor. I must commend AutoStar for giving us a refund of our deposit, but it was VERY frustrating to hire them to move the car, only for them to eventually decide that they actually wouldn't do it. They basically fired themselves from providing the service we hired them for....[More]|
|By Matt on AutoStar Transport Express on Oct 2 2015 5:32PM|
|While our experience with scheduling, getting quotes, and initial set-up and payment was great - 5 stars, our car was delivered with damage. The customer service from post drop off has been about the worst I’ve ever encountered. DAS has a technicality to account for everything. Example: “Though you say your license plate was ripped off during transit, causing loss of plate, plate mount and various points of damage to the bumper, there is no proof that you had a plate on the car at the time of pick-up, so we must deny that part of the claim.” On top of it all, we’ve had periods of multiple weeks in which our emails and phone calls were not returned. After a 20 minutes phone call after not hearing from them for 5 weeks, I was told that talking to me on the phone was “bending over backwards” for us. Isn’t talking to customers on the phone normal service for a customer service rep? Very frustrating experience at best. Zero compensation for damage....[More]|
|By Matt on Dependable Auto Shippers on Oct 2 2015 5:15PM|
|I had contacted a company to ship my vehicle and after 7 days of them not being able to ship my vehicle. Ship your car now contacted me and told me that they had a shipper lined up and could ship my van out the next day. I told James that sounded great and I didn't mind paying the extra amount to get it shipped the next day. The next day came and went and he promised it would go out the following day. the following day I was unable to reach him but Mark told me that they were working on it and it would go out the following day. it did not get shipped the following day. After talking to James again on the fifth day he stated that it was going to cost me an additional $400.00 to get the van shipped. I refused to pay an additional $400.00. I then was contacted by Mark who rudely yelled at me on the phone and told me that if I didn't accept the offer that I would not be able to ship the van and that I was going to have to pay a lot more if I switched companies because all the shippers would see that I was having a hard time moving the van. I told him no and went ahead and switched to a different company. They were able to move my car and at a reasonable cost. ...[More]|
|By dt on Ship Your Car Now LLC. on Oct 1 2015 7:55PM|
|Response from Ship Your Car Now LLC.|
|ShipYourCarNow%2C LLC on Sep 18 2015 5:37PM|
Thank you for providing feedback. We have reviewed your request for a quote and have determined that the original request was for a smaller vehicle....[More]|
|They took my $100 deposit and I nev heard fro them again. After hounding them for several months I finally was told that they would only give me $25 back. I contacted my credit card company ad they said since it was more than 2 months ago that there was nothing they could do.
This seems to be a mom and pop industry. Their website looks like they have integrity but the simple fact is that they know how to play the game and if they can't deliver, they get to keep your deposit. Do not trust this company....[More]|
|By Clayton Harris on Auto Transport Group Midwest on Oct 1 2015 2:39PM|
|I placed an order for shipping a car about two weeks in advance and after telling the sales rep the make and model of the car and the shipping information I was quoted a price of $300.00, I assumed that this price was set upon signing the contract.
The morning that the car was to be picked up, Ron from Ship A Car Inc. called to inform me that the driver told them that he would have to bring a particular type of truck to pick it up the car and needed an additional $50.00 for this.
Upon speaking to the driver when he arrived to pick up the car he let us know that he was bringing this particular truck all along. ...[More]|
|By Katie on Ship A Car Inc on Sep 30 2015 8:15PM|
|Long and short- Bert promised me my car would be picked up by a certain day. I told him it had to be gone by that day. He said it wouldn't be a problem. I signed the contract with that day as my first available pick up date (which was a mistake). When they didn't pick it up that day I called and I was told I should adjust my schedule for their mistake. They said they would work on a solution and call me back. No one ever called me back. I called the next day and Ray told me it was my fault. When I told him my conversations with Bert he said 'our word means nothing. its the contract that matters. you signed the contract. that's your fault.' They couldn't have cared less and couldn't have been less helpful. If I had any other options I would have found another company. I will never use them again. I would never recommend anyone use them. I will do my best to let ever military family I know that is moving to not use their company.
UPDATE: Kay, the one of the managers from the company made it a priority to figure out what happened during car transport and do what he could to fix the situation. While there was not much he could do after the fact, he did provide a partial refund of the service and he told me that Ray had been terminated from the company. That is about all I could ask for at the time and wish he or another manager from the company would have called me or intervened during my issues. However, it appears that none of my messages asking for a manager to call me back were received....[More]|
|By Chad Krueger on Upscale Auto Transport on Sep 30 2015 7:39PM|
|OK Auto Carrier doesn't just provide poor service; they are a completely unethical business that operates outside of the law. After picking up the car, Dan (he wouldn't provide a last name), said that the cost actually should be $3,000 instead of the quoted and contracted $1,900.
They also refused to accept a credit card (though that was the originally agreed-upon method of payment) and demanded a money order or cash.
Once the car arrived, they then refused to deliver the vehicle to the given address (downtown Seattle, as agreed in the contract) or an alternate that I provided in Bellevue. Instead, Dan demanded that I come down to their lot in Federal Way immediately, and if I didn't, they would store the car at a cost of $125/day. Knowing that I worked full-time in Bellevue and would have difficulty leaving during the day on such short notice, they guaranteed themselves many hundreds of extra dollars in additional revenue from this last trick.
Be careful playing hardball with these guys. If you don't pay up, they can claim that the car is abandoned and then sell it, and some of these organizations have relationships with corrupt DMV employees who will print titles for them (search for the CNN article "Confessions of a Tow Truck Driver," which I came across while I was doing research into my options after Dan threatened to, in effect, steal my car- -see next paragraph for the nature of that threat). Selling "abandoned" cars can actually be a huge part of the business model for companies like this.
Movers who change the price after picking up goods technically are in violation of 49 CFR 375.213, but that didn't do anything to stop these guys. I even cited the law to them (specifically, that it provides for a fine of $10,000 per day for movers who change the price by more than 10%). Dan's response was, verbatim: "your car is mine now. You signed the bill of lading; I own it. If you want it back, you need to pay me." Notwithstanding the obvious lie that he "owned" my car, there really is not much you can do when someone else has physical possession of your goods. You can try to get the Attorney General's Office to open an investigation, but it'll be years before you get your car back through that route, if ever.
You could try a civil suit, but you'd spend tens of thousands of dollars on lawyers just to make the attempt. Dan mentioned that the company has five lawyers on staff, and I actually believe that. He also mentioned that they record all of their calls (that's also illegal without two-party consent in Washington for those of you keeping score), so they're very, very well-practiced in how to scam and would probably outspend you in litigation.
Do not, under any circumstances, allow this company to touch anything you own. I'll file a complaint with the State Attorney General as well as the BBB, but the AG gets thousands of complaints every week; they can only act on ones with a lot of volume.
Also, to the prior reviewer's point: I was the victim of the third-party contracting game as well. I had no idea that this company would even be involved; I checked out the logistics company but not the carrier. Lesson learned: DO YOUR DILIGENCE ON THE CARRIER AS WELL; they're the guys who ultimately can rake you over the coals, because your car is locked up in their lot.
Ultimately, my story has a "happy" ending, but I'm very, very lucky. I was shipping out an "extra" car that I didn't really need, and I had legal resources on my end. I spoke with attorneys, did my research, spent literally hours on the phone negotiating, and didn't bow to their outrageous demands. The logistics contractor also got nervous and helped negotiate on my behalf. For someone without any legal budget and in desperate need of their car to get to work or take care of their kids, though, this would be devastating. These criminals can make thousands and thousands of extra dollars per shipment with this game (and potentially tens of thousands if you can't afford to pay the scam rates, and they sell your car), and most people have no choice but to pay up....[More]|
|By Jay G on OK Auto Carrier on Sep 30 2015 7:18PM|