Company Response
Jeff Solomon from
Mercury Auto Transport Submitted this response.
Response Date: 4/23/2024 7:16:00 PM
I'm sorry you've had quite the frustrating experience with the recent switch to Scott after consistently positive interactions with Dean. I'm sorry to hear about the challenges you faced with your recent shipment. It's understandable that you would expect clear communication and flexibility, especially given your previous positive experiences.
It's disappointing that Scott wasn't able to meet your expectations and provide the level of service you've come to appreciate. Your loyalty and trust in Dean's service are commendable, and it's unfortunate that the transition to a new agent didn't go as smoothly as hoped.
Exploring other options for your future auto shipments seems like a reasonable decision given the circumstances. Finding a reliable and communicative partner is crucial, and I'm confident you'll find a shipping company that aligns with your needs and expectations.
I would like to thank you for giving Mercury another chance as I did hear that Ryan did reach out to you.