I have used Montway in the past and was a satisfied customer. The company that Montway contracted to pickup my 69 GTO for transport this time showed up with a trailer missing a tire and the loading ra [More]
Montway Auto Transport - Thank you for your feedback. We strive to partner with only the most reliable and professional motor carriers. If you encounter any issues, please reach out to Montway immediately. Unfortunately, we c...
I recently used Montway to transfer a car from east coast to west coast due to a change of duty station (I'm in the military). From the start, I had issues. The 1st being my online quote was a couple [More]
Montway Auto Transport - Thank you for taking the time to share your thoughts. We truly apologize for any inconvenience caused and understand your frustration. We aim to make the process as transparent and smooth as possible....
This company is a broker who sends out bids to truckers. Truckers can cancel any time for any reason which will stress out someone who’s waiting for their cars to be picked up. Truckers hardly speak E [More]
Door to door service does not mean door to door. I had 2 vehicles transported, one with no issues the second was painful in the end. The driver tried to deliver the vehicle to the wrong city at first, [More]
Montway Auto Transport - Thank you for your feedback! We apologize for any inconvenience you experienced with meeting the driver. Please refer to our (https://www.montway.com/door-to-door-auto-transport) guide for more inform...
I used Montway to ship my car, and after receiving my car, I noticed the steering wheel was misaligned the next day while driving. I took the car to the dealership, where they discovered significant d [More]
Montway Auto Transport - I’m truly sorry to hear about the issues you encountered with your vehicle and the dissatisfaction you experienced. We take such matters seriously and strive to address concerns promptly. Please reach...
I was designated a carrier. I called the carrier and their phone number was disconnected and not in service. I then called the assigned driver. They did not answer nor return phone call. The same day [More]
Montway Auto Transport - Hello and thank you for your review. It appears our team has requested a full refund of the $249 fee that was charged. We apologize for these issues and we have taken steps to improve our process base...
The worst experience. I booked services with Montway but when I tried to cancel the services since I no longer needed them. They charged my card $250 for cancelling the services. I spoke to customer s [More]
Montway Auto Transport - Hello, We are sorry to hear about the inconvenience. Montway provides all terms and conditions for our services in writing on our website and in emails.
Your shipment was dispatched to a qualified...
would give them 0 stars if that was possible. They are very unreliable. I paid for premium service and received the worst service. My vehicle was picked up by a tow truck and brought to a facility unt [More]
Montway Auto Transport - Thank you for your feedback. As a broker, our services are to match your shipment with a properly licensed and insured motor carrier. We work with thousands of carriers across the country every day an...
DO NOT BUY the protection policy they will try to sell you. It is worthless! I had to finally contact the carrier direct to get payment for the damage that was done during transit.
Any communication [More]
Montway Auto Transport - Hi Steve, thank you for your review. Per your submission of a claim, our resources were applied toward the motor carrier in your case, resulting in a direct payout from the carrier to you, thus resolv...
Hands down the worst experience ever. Organized shipping from CA to TN, non running vehicle. Spoke to 3 separate operators and explained that vehicle will need to be towed to location of transporter a [More]
Montway Auto Transport - We're incredibly sorry to hear about your disappointing experience. Ensuring a smooth and stress-free shipping process is our top priority, and it's disheartening to learn that we fell short in your c...
