Absolutely deplorable . DIDnt provide delivery updates. Showed up with 2 drivers. One had my products on a hand truck the other carried an empty broken pallet off the truck. I told them i didn't need the pallet. The response " its already been used s

Estes in Oakland, CA is the worst company. The lost 3 out 6 packages and on top of that provided the worst customer service to resolve the issue. I will avoid them at all cost!

My package sat for 4 days before pick up in Indiana. When I emailed and asked why it was sitting I was told it was because of weather, even though the snow had only started that day. There was no explanation provided for why it sat at the sender's lo

My package has been at the local terminal now for over a week. I received one email saying the package would be delivered March 12 2021 between 10am and 3pm. I took off work all day. Never came, no call, no email. I've emailed corporate 3 times ov

HORRIBLE customer service, my packages is just missing and have not heard from anyone. Have tried called and emailing multiple times. They claim they couldn’t find my address when I have lived here for a year and have never had a problem once with a

They three two pallets at my garage, completely bending its frame and smashing the lower right corner. Now they refuse to pay. I had no prior warning about their delivery time so did not even know they were here. No doorbell ring, no phone call, no

Estes driver dropped off a box outside in the rain without talking to anyone or even trying to get a signature, Product is now water logged and damaged.

Waited an extra 11 days for delivery because I asked them not to come in a semi and to bring a box truck. Showed in a semi anyway. When I called they said they would just drop it at the end of the 200 ft long driveway. When I said that wasn’t the del

We had an appointment for delivery and my husband was home waiting. Estes chose NOT to put it on a truck. No phone call. NO show. They just didn't keep the appointment! Now we have to "trust" they will deliver?

Waited a week to receive my shipment, never got any notification that my shipment was arriving. 465 lbs left on my carport instead of them delivering it to my shed, called to complain and had nothing but excuses. I guess they assume I own a forklift

This company is a disgrace. I contracted with them and a local affiliated transport company to ship a sofa from New Mexico to New York. I paid the shipping cost and was given a pick up date but they never showed up. After several reminders and severa

THEY misread the destination and sent my product to the wrong state. Finally got it to Spokane but I had to go pick up my massage chair because they wanted to take an extra 3 days to get it from Spokane to my house 65 miles away.

I scheduled a pick up for Thursday, and they didn't show. I rescheduled for Friday and they didn't show. The company blamed the local service, the local service blamed the company and I had to wait until Monday. I would not use them.

While on hold with customer service, the advertisement that runs on repeat says something along the lines of "Estes delivers reliable services"..."offers guaranteed pickup and deliver"..."seemless shipping all over the United States". Their own add i

Halfway during the shipment of this order I googled Estes Express reviews to see what was in store for me. I was pretty worried when I saw nothing but negative reviews. Makes sense though. Nobody goes all Karen online when shipping works out. This

Worse company ever. Newburgh terminal especially. People there are lying. NEVER USE THEM (if you dont wanna go through a hard time) and to all hardships... they damaged our shipment

I ordered a piece of equipment three weeks ago from a vendor in Missouri. I was told that the longest it would take is four days. After five days I gave them a call and they assured me the cargo was in Denver (I am in California) and will arrive in a

Ordered my item fro Home Depot on 3rd, was not picked up until the 9th. It is now the 20th and they’ve lost my parcel. It’s 74” x 60” parcel that weights about 100lbs. How they lost that I have no idea! Never received an update on the parcel or that

My experience with them is horrible. They don't deliver your freight. They subcontract it out to some Fly By Night Gypsy Hauler like Diamond Cargo who does not call you until after the Freight was to be delivered only to tell you that they have not b

6/12/2020 I received a voice mail to call Estes to coordinate delivery date and time. I did so. Delivery to be made Monday, 6/15 between 10am-2pm. No delivery. Called them back. Set up for Wednesday, 6/17 between 10am-2pm. No delivery. Called them ba

Had a $1300, 600lbs purchase from COSTCO online. Order was shipped on May 7th. Earliest delivery was today May 13th. I was informed back on the 7th that the order was shipped and I would have to have an appointment to receive shipment. I entered all

If you need any cargo shipped and require your cargo to be delivered efficiently and on time, DO NOT HIRE THIS COMPANY. They are the most un-professional company I have dealt with over 25 years of shipping products, I tried them for the first and onl

My teacher has order rockets from Estes for 20 years now and barely any of the rockets work. So this is a really big problem but he decided to stop it.

I have ordered 4 times now through the same store. The first 3 times, I had it shipped to the store. Shipping took forever, and when it did arrive, it was damaged.. I mean, scratched, gouged, marked up, 3 of the same deliveries. It was horrible. I wi

I was having furniture delivered to a rental home in another state and was told the driver would call one hour before delivery so that I could have someone unpack and place he furniture - I had arranged for Estes to unpack and place inside but told