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Poster:

Covington

Date:

4/24/2008 9:03:00 PM

Reviewed:

Cross Country Auto Transport

Subject:

Do Not Use this Company

Review:

They are not upfront with additional charges and they take advantage of first timers who are unsure of the process. They are not very honest and I would caution anyone doing buisness with them. My vehicle was picked up 12 days after the initial date and it would have been longer if I had not called to remind them. They also hung up on me several times and have not provided me with a statement of why I am paying more than they quoted. They never called or informed me of the the surcharge and I was informed on the day of the delivery by the driver after already having a cashiers check for the agreed upon amount. The customer service department is full of rude employees with major attitudes. This is partially my fault because I did not investigate the company better. My advise is to fully research the company you choose to use and definitely do not use this one.

Report This Review

Response:

Posted by a representative of Cross Country Auto Transport on 5/2/2008 11:20:00 AM

in response to our customers complaint we would like to clarify our side of the story so both sides can be heard. First and foremost we sincerely apologize now and did before we even picked up our customer vehicle for the delay that occur with her transport. Due to unforeseen factors that prevented us CCAT to transport her vehicle within the time frame required by our terms. What customer failed to mention was that CCAT was in contact with her and gave her the options to cancel her transport and receive a full refund or she could continue transporting with our company. Customer opted to continue with our service and agreed to wait past our terms . We then scheduled a driver for pick up and our CSR rep explained to our customer due to the increase in price of fuel and due to the back up of the snowbirds it would cost the COD to move the vehicle which customer agreed to. BEFORE our driver went to pick up the vehicle at the pick up location they always confirm the COD with the pick up party and with the delivery party which was done. After the vehicle was release is when the customer contacted our office to find out what the difference was and that she miss understood what was explained to her. Our reps explained what needed to be done as once the vehicle is pick up services are rendered and the terms are agreed upon. We apologized for the confusion but we tried our best to get the vehicle as quickly as possible and in a safely manner. It's unfortunate that this transport went as it did and we will look further into what we can do better to better communicate to our customer out side the terms and conditions she agrees upon.

Covington gave Cross Country Auto Transport a rating of:

Review details
Quote or Order ID:	1481575
Quote or Order Cost:	$1045

Origin:	Pennsylvania
Pickup:	Late
Time from first available date the vehicle was picked up:	12 day(s)
Destination:	California
Delivery:	On Time
Total Time from pickup to delivery of vehicle:	7 day(s)

Truck/Carrier Type:	Open
Dirty:	No
Items Stolen:	No
Damaged:	No

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