Be aware

Adi Gabison Submitted this review about Swift Arrow Transport LLC
Review made Live: 11/3/2008 2:42:00 PM
This carrier was schedule to pick up two cars from Alabama to Florida.
The cars had to be in the port of Jecksonville Fl no later than 11/02 for international shipping that lives once every month. Swift Arrow Transport LLC never shawed up and never called us to let us know about any delay. After we realized that the cars are still there i called them on 11/2, they put me on hold for over 10 minutes and than they came out with the story of "the truck break down" "we are working on that right now" and some other excuses.
Their customer service is poor!!!

CUSTOMER/BROKERS- BE AWARE TEHY WILL SCHEDULE THE ORDER AND IF THEY WILL FIND A BETTER LOAD THEY JUST WON'T SHOW UP!!! THIS IS THEIR WAY OF DOING BUSINESS.

we are the one that stuck right now with no driver that can bring those car to the port on time and we will have to wait a month! for the next international shipping.

Company Response
M STEWART from Swift Arrow Transport LLC Submitted this response.
Response Date: 6/28/2009 9:30:00 PM
I learned of this exaggerated review, from a very pleased customer of ours. I am disappointed, that this broker, didn't mention, that his first two carriers canceled, and he was frustrated and upset, even at the time, that, I expressed interest in transporting, these two units,from Alabama. His price was too low, for my trucks. He waited until the close of business, on Friday to agree with the $40.00 price increase.that I requested, from our very first conversation. Our phones roll to voice mail, after 3 minutes on hold. We offered police report, and repair bill to communicate the incident in GA, that shut our trailer, down. Customer,called a private office line, after normal hours instead of dialing the main number, or listening to the voice mail,I left for him, which provided Ali with our after hours emergency number. This broker, purposely told untruths, and exaggerated this review, as he threatened to do over the phone. But, Thanks for making us aware, of the site. -operations