Dear Sophia, Thank you for sharing your experience. First and foremost, we extend our sincerest apologies for the situation you encountered. At our company, customer satisfaction is of the utmost importance, and we deeply regret that we failed to meet your expectations and provide you with the experience you deserved. To address the matter, our quality assurance team thoroughly audited the order, and we have already taken steps to make this right. We hope that the decision taken regarding your order will provide at least some extent of relief. Once again, we offer our sincerest apologies about the situation. If you have any further questions or concerns, please do not hesitate to reach out to us. We value your feedback and are committed to resolving any issues to ensure your satisfaction in the future. Thank you for bringing this matter to our attention, and we appreciate your understanding. Sincerely,