Thank you for sharing your feedback with us. We apologize for the unfortunate situation you experienced with the shipment of your vehicle. We understand your frustration and would like to provide some clarification regarding our services. We strive to ensure a smooth and reliable transportation process for our customers. As a transport broker, our role is to facilitate the connection between customers and carriers. We work with a network of carriers, and while we make every effort to choose reliable and trustworthy partners, there can be rare instances where issues arise. Regarding insurance coverage, we would like to clarify that as per our Terms and Conditions, the carrier is responsible for any damages that occur during transit. We provide comprehensive insurance coverage for all shipments, and there is no deductible for our customers. We apologize if this was not communicated clearly to you. We regret that the carrier assigned to your shipment did not uphold their responsibilities and failed to provide a solution. We understand the frustration and inconvenience this must have caused you. We appreciate your advice regarding contracting directly with a carrier and conducting thorough research. We strive to work with reputable carriers and encourage our customers to review carriers' credentials, references, and ratings to ensure a positive experience. Once again, we apologize for the inconvenience you faced. We value your feedback and will use it to improve our services and communication with our customers. If you have any further questions or concerns, please don't hesitate to reach out to us directly.