Shipping vehicle to Puerto Rico
Matthew
Submitted this review about
Puerto Rico Car Transport
Review made Live: 11/27/2014 5:51:00 AM
Absolutely, stay away!, use another company. Puerto Rico Car Transport (AKA, V2 Logistics, Road Runner Transport, Hawaii Car Transport, Alaska Car Transport, and several other online website names) lied and mislead us the whole process. Once they receive their money the service stops. They are nearly impossible to get a hold of. Their negligence and fraudulent service, cost us over $2,000.00 in additional expenses. We were left stranded in another country, forced to get hotel rooms and car rental for over a week. They advertise their service as 24 hour vehicle tracking. The pick up at your door service, never came on the scheduled day. No one informed us. In fact, when I called, they had no idea when it was getting picked up. The pick up service ended up showing up without any notice the next evening. We had a scheduled date for arrival of our vehicle at port in Puerto Rico, for Thursday. Never having shipped a vehicle before, I followed up with Alex on the same day that the car was to be shipped out of Jacksonville, FL. I asked him if the vehicle is still on schedule. Alex emailed me back saying, everything is on schedule. So, now, we fly to Puerto Rico to be there when the vehicle arrives. We get to the port at exactly when our booking info stated, at 9am Thursday. The people at port had no record of our vehicle. After 9 hours of trying to reach Puerto Rico Car Transport, Ava Carlucci, the manager, email back that the container compay missed the deadline date getting it to the Jacksonville port. They said that they were not aware of this. No one imformed us that the vehicle did not get shipped to Puerto Rico. Therefore, Alex did not even follow up when I asked if the truck got shipped out of Jacksonville, he lied to me and said it was shipped. We now had to rent a vehicle and stay in a hotel for a week at our own expense.
Next, Ava Carlucci calls and email us that it will be there to pick up next Wednesday at 9:00am. She said that she made a special confirmation with the supervisor at the port in Puerto Rico making sure that our truck will be the first vehicle ready for pick up at 9:00am on Wednesday. I called Puerto Rico Car Transport the day before that we went to port again. Giselle Lopez Vazquez, this time responded, and said go there for 9am and the truck will be ready, guaranteed. Of course, the person at the port said that no one asked them have our car the first cat to be available. They would never guarantee that. The vehicle was not ready until the afternoon. Now we did not have time to get all the paperwork done to get truck out of the port that day. After all of this they did not accept responsibility for their mistakes, and they would not even consider reimbursing us for any of our expenses. Horrible company, they are just brokers, they are operating under more than 6 companies. They are fraudulent, advertising services that they do not intend to provide. They do not care, they do as little as possible. Horrible service, horrible staff. Mr. Philip Von Eschen, President Mr. Paul Diorio, General Manager of V2 Logistics, the parent company.
