Issmar V
Submitted this review about Eric's Express Review made Live: 5/24/2018 12:20:00 AM
Their driver Nick was very good in getting my vehicle from Point A to Point B on time and provided me with updates when I requested them. He was easily accessible via call or text.
However, my vehicle was delivered with minor damages such as scratches, chips, and dents.
I emailed the company directly and spoke to the dispatcher and a "customer service manager" on the phone. Their email communications were very unprofessional with lack of proper email etiquette, carelessly-blunt, and their tone of voice was completely inappropriate.
I have never received such bad customer service. If they want to keep their business running and want to RETAIN their customers, they have some serious work to do to change their behaviors, attitude, and their ability to communicate effectively and professionally with their clients.
Shipment Details
Origin State:
Virginia
Pickup:
On Time
Destination State:
Nevada
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2383223-AT
Quote or Order Cost:
$1000
Car Condition
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