First of all the reason we thought Mr. Plummer was not our customer was because he did not post his last name on his complaint and the information that he posted was not correct. On June 13, 2005, Mr Plummer contracted us to transport three vehicles for him for $2,500.00. A deposit of $325.00 was taken and a remaining balance of $2,175 was to be paid upon delivery. His estimated pick up dates were June 28th-29th. On June 14th J&B auto carrier was dispatched to pick up Mr. Plummer vehicles on his scheduled dates. Unfortunalty the driver was delayed a few days. Mr. PLummer called in on the 1st of July, and was advised of the delay, and also gave us a knew address for pick up. On the 5th the driver called customer to schedule pick up, but was told he was not going to be releasing them at all to the driver. Customer states that one vehicle was picked up, and then brought back to location because of a flat tire. No vehicles were ever picked up from his location. As per Mr. plummers review he found a cheaper company to pick up his vehicles. The customer states that he canceled with our company this is not true. If you look at our BBB rating you will see that we respond to any and all complaints filed against us. We transported over 15,000 cars in 2005. So unfortunately we are going to have some complaints. But we do our best to resolve every single one of them. Information that this customer has contacted the BBB is correct, and has been responded to. Mr. Plummer also did dispute his charges with his credit card company, and lost. In our contract in clearly states that we need 7 days prior notice in order to be eligible for a refund. We attempted to pick up Mr. Plummer's vehicles as we were hired to do.