Vineet, Thank you for the business and feedback. We strive to provide the best service possible with honesty and customer satisfaction as our top priorities. It is regretful that you had such an awful experience with us. Our drivers do their best to honor the 7-10 days estimation. Driving across country is not easy for the drivers and depending on weather, traffic, truck problems and possibly even other customers, delays can occur. Unfortunately, we could not meet that time frame with your vehicle and we do apologize for that, as well as the mistake with the COD. Most likely that was a typo from the office and not the driver’s fault. Also, most likely one of our employees went to pick up your vehicle because you were close by and you were in a hurry to have it picked up. We apologize for not letting you know upfront that he was not the long distance driver. We pride ourselves in being honest people especially when it comes to damage claims here at our company. If we find that we indeed damage a customer’s vehicle, we take full responsibility. In your case, we had offered to have it fixed for you but under our conditions (for certain reasons) and definitely not in our backyard. We know of a qualified body shop in our city, near our office, and we wanted to have it repaired there. It was unfortunate that we could not come to a compromise. Thank you again for the feedback; we will use this information to improve our service in the future.