New Way Moving - Horrible Company and Customer Service
TODD
Submitted this review about
ACD Transport
Review made Live: 12/4/2013 2:02:00 PM
All,
Do not use this company!!! They take your money, make promises they can't keep, and when they can't meet thier word...they will not refund your deposit. I have been trying to get my deposit back since July..it is now December. Will never use this company for anything...Horrible. One of my email chains below.
I ended up going with ACD Transport..Outstanding. Took no deposit until a truck was located and scheduled. Contact info below. Would definitely use again.
Clinton Duncan
ACD Transport
800.771.8427 Ext 501
cduncan@acdtransport.com
http://www.acdtransport.com/
Ms. Elizabeth,
I have received nothing...please advise. This is getting beyond ridiculous....
v/r,
Todd xxxxxx
808-xxx-xxxx
- - -Original Message- - -
From: Todd
Sent: Wednesday, October 23, 2013 11:36 AM
To: Todd 'billing@newwaymovingservices.com'; 'scottnewway@ymail.com'; 'customerservice@newwaymovingservices.com'
Subject: FW: WHERE IS MY REFUND CHECK? JOB 673391
Importance: High
Ms. Elizabeth,
I still have not heard anything about my refund check due to your company unable to perform the job as stated. Please advise.
v/r,
Todd
- - -Original Message- - -
From:Todd
Sent: Friday, September 20, 2013 2:08 PM
To:Todd; 'billing@newwaymovingservices.com'; 'scottnewway@ymail.com'; customerservice@newwaymovingservices.com
Subject: WHERE IS MY REFUND CHECK? JOB 673391
Importance: High
Ms. Elizabeth,
I have not received my refund check. I has been a while.....Please advise.
My address is:
Todd xxxx
xxxxxx
This is the job number.... Job 673391
v/r,
Todd xxxx
808-xxx-xxxx
- - -Original Message- - -
From: billing@newwaymovingservices.com [mailto:billing@newwaymovingservices.com]
Sent: Wednesday, August 21, 2013 11:48 AM
To: Todd
Subject: RE: Cancellation Response
Mr. xxxxxxx,
To my knowledge your check was already sent out to you this past Friday. I also double checked with the checking department today and they as well confirmed that it was sent out. If you still do not receive the check by the end of this week please let me know. But once again to my knowledge it has already been sent out.
Regards,
Elizabeth xxxx
Billing Department
- - -Original Message- - -
From: Todd
Sent: Wednesday, August 21, 2013 10:35 AM
To: billing@newwaymovingservices.com
Cc: Todd; scottnewway@ymail.com; robinnewway@ymail.com
Subject: RE: Cancellation Response
Good Morning Elizabeth,
It has been three weeks and I have not received a response, nor have I received my refund. What is the status? I am owed my deposit...please return it.
v/r,
Todd
808-XXX-XXXX
- - -Original Message- - -
From: billing@newwaymovingservices.com
[mailto:billing@newwaymovingservices.com]
Sent: Tuesday, July 30, 2013 6:14 AM
To: Todd
Subject: Cancellation Response
Mr. xxxxxxxx,
I have received your cancellation request. Please allow 24 to 72 business hours for a response to the matter. I will get back to you before the close of this week in regards to your refund.
Regards,
Elizabeth xxxx
Billing Department
