The first thing I encountered when I requested a quote on 5-22-2023 was a large delay (20 minutes) associated with the telephone tree. No one picked up the phone while an SGT voice repeated over and o [More]
SGT Auto Transport - Thank you, Edward, for sharing your feedback. We sincerely apologize for your negative experience and want to assure you that we take your feedback seriously. It will be instrumental in improving the ...
Received a call about picking up my car. The cost to ship was $300 more than quoted. I was told that the car would be picked up Saturday 6pm, and delivered Sunday. Car wasn't picked up until 730 and i [More]
SGT Auto Transport - Dear Ralph,
We sincerely apologize for the inconvenience and frustration you have experienced regarding the pickup and delivery of your car. We understand that the cost discrepancy and delays have ...
I wanted to share my recent experience with SGT Transport, and unfortunately, it was far from satisfactory. The issues I encountered with this company include poor communication, inflexibility, and un [More]
SGT Auto Transport - We sincerely appreciate you for sharing your recent experience, and we deeply apologize for the unsatisfactory service you have received. We would like to clarify that our carriers make every effort t...
I had a terrible experience with this company. I booked a trip to have my daughter's car transported back from college (AZ-NY) months in advance. I have done this before and know how it works. as the [More]
SGT Auto Transport - Dear Lauren,
We apologize for the inconvenience you experienced. We appreciate your feedback as it helps us identify areas for improvement in our services.
Upon reviewing our records, we did re...
My car was delivered over 1 week after the promised delivery date. They said they would give me a $150 visa gift card as some sort of compensation. Once my car was finally delivered I needed to reach [More]
SGT Auto Transport - Thank you for providing us with your feedback. We would like to clarify that our company does not offer Visa gift cards. Could you kindly email us at feedback@sgtautotransport.com with your order numb...
A rip off. They employ a bait and switch strategy. They rope you in with a contracted price and then, when it is too late to change, they hit you with a massive price increase. I placed my order almos [More]
SGT Auto Transport - Dear Steve,
We are very sorry to hear about the negative experience you had with our service. Please know that we take your feedback seriously and we will be conducting an audit of this order to id...
SGT made no attempts to rectify. Sent my bid to someone else, picked up 3 days late then delivered 3 days late. Told me "sorry you can ask for a reduction from the truck driver". who literally is ho [More]
SGT Auto Transport - We apologize for the inconvenience caused and would like to address the issues mentioned in your review. As a broker company, we work with multiple carriers and the pickup and delivery dates provided ...
Their quote.
Time to deliver 3-5 calendar days.
1st available pickup date 7-28
Deliver no later than 8-1
Agreement timed out 11.59pm 8-1
No car was picked up or delivered
On 8-2 at 7:48 in the morning [More]
SGT Auto Transport - We understand that this situation may have caused frustration and inconvenience, and we would like to extend our apologies for any negative experience you may have had with our services.
Please note ...
I requested vehicle transportation on January 24-25, with a deliver date of first available on February 1. The dispatch waited until January 25 to tell me that they would deliver my vehicle on January [More]
SGT Auto Transport - Dear customer, we apologize for the inconvenience caused in the transportation of your vehicle. As per our T&C, the dates mentioned are estimated and not guaranteed. We have received options for pick-...
Booked with them 3 months before my pick up date. Days before the scheduled pick up, I followed up with them and was told “we’re working on your vehicle pick up.” Date came, i called them 2x a day for [More]
SGT Auto Transport - Thank you for your feedback, Joy! We apologize the frustration and inconvenience that you experienced. Please know that we take your feedback seriously and will be conducting an audit of your order to...
