Wish I has read more reviews before hiring this company. Bait and switch is their business model.
Contracted SGT to transport a vehicle from IL to OR. They had week to arrange pick up for a 3 day pick [More]
SGT Auto Transport - Dear Matt,
Thank you for sharing your feedback, and we are sorry to hear about your experience. We would like to advise you that we operate within an estimated pickup window, and our dispatchers id...
DO NOT EVEN THINK ABOUT IT! After 4 weeks of giving me the run around and incurring over $1000 in storage fees. SGT finally called me and said they found a driver, the kicker was they wanted an additi [More]
SGT Auto Transport - Dear Ross,
Thank you for taking the time to provide your valuable feedback. We regret any inconvenience you may have experienced during your recent interaction with our service.
Please be advise...
12/6: Please note that the Police are now involved as said carrier has refused to deliver my BMW in the agreed upon time frame and has stopped responding to calls -- even from SGT dispatch. Upon advic [More]
SGT Auto Transport - Dear Agnes,
Thank you for providing us with your updated feedback. We sincerely apologize for the inconvenience you have experienced. We would like to assure you that our status update team closely...
SGT hired a non insured carrier to transport my vehicle across country. The carrier damaged my vehicle and would not communicate with the insurance company. They just disappeared and I was left with a [More]
SGT Auto Transport - Thank you, Steve, for sharing your feedback.
We are truly sorry to hear about your experience. We want to assure you that damage complaints are treated with the utmost seriousness, and our team is ...
Do not use SGT to transport your vehicle! The only thing they do proficiently is take your money. My car was six hours late, ok things happen. When the driver arrived, he was only willing to wait f [More]
SGT Auto Transport - Thank you, Marie, for your feedback.
We are sorry to learn about your experience. However, it is essential to acknowledge that the provided time frames are estimates and not guarantees, as various ...
This company is not to be trusted. I contracted their services, and they promised the car would be picked up in 1-3 business days. It has been five days and nothing. They send an email and text saying [More]
SGT Auto Transport - Thank you for your comment, Miguel.
We are sorry to hear about your experience. Our company works with estimated pickup time frames, not guaranteed ones. We understand that time is valuable and we ...
Company never delivered my car to the final address. They sent it to storage 2h away after trying to deliver it 4 days early (my time window was 7-9 days as I wouldn’t be there to receive the delivery [More]
SGT Auto Transport - Dear Sophia,
Thank you for sharing your experience.
First and foremost, we extend our sincerest apologies for the situation you encountered. At our company, customer satisfaction is of the utmos...
DO NOT CONTRACT WITH SGT UNTIL READING THIS!!!!
I contracted with SGT to ship my new Ioniq 5 from Colorado to Delaware. The car was picked up a day late but that was the least of the problems. The [More]
SGT Auto Transport - Thank you for sharing your feedback with us. We apologize for the unfortunate situation you experienced with the shipment of your vehicle. We understand your frustration and would like to provide some...
Consumer beware! My husband had contacted SGT Auto Transport a week ago to transport his vehicle from Iowa to California. A price was agreed upon and the vehicle was set to be picked-up between Mond [More]
SGT Auto Transport - We sincerely apologize for the inconvenience and frustration caused by the delay in picking up your vehicle and the unexpected increase in price. We work with estimated windows for pick-up and deliver...
Terrible experience, do NOT use this company
I put in an order to ship my car and had been told the car would be picked up today or tomorrow. They called me at 7 AM today. I woke up at 8 and called t [More]
SGT Auto Transport - Dear Lucy,
Thank you for graciously sharing your experience with us.
We sincerely apologize for the negative encounter you had. It is truly regrettable, and we deeply apologize for the distressi...
