Review Report Review
BEWARE - scammers - do not use

Kristin Submitted this review about iEZship
Review made Live: 3/30/2022 1:48:00 PM
On March 1, 2022 I signed a contract with a broker (iEZship – MC: 1350766, DOT: 3777161) ) and paid a $150 deposit (via CashApp) for transportation of a vehicle from Austin to Amarillo that my fiance needed for work. The next day they accused me of working with another broker which I had not. Another broker (Frank Lopez with Brookwide - MC: 1053670, DOT: 3314907) put in my information to dispatch even though I told him repeatedly that I was not working with him and signed a contract with another broker. He lied probably thinking I would use hime if it fell through with iEZship. The iEZship rep, Steve Smith, said he would not honor the contract as it was written and refused to return my deposit. He raised the price of transport by $150, then said he would pay $75 out of his pocket. Did not believe that but he lowered the price. I had to sign a new contract. Per contract they had 15 days from date of deposit to transport the vehicle. The broker failed to fulfill the contract and is refusing to refund the deposit. I waited the full 15 days in the contract that was the allotted time for them to locate and assign a driver. The rep refused to give me a name of a driver or how to contact them. They are saying the driver called 6-7 times and did not reach me as I would not pick up the phone. Not once have I received any call, voicemail, text or email from any driver nor any information from the broker that a driver was assigned or any communication at all since March 4. I need to have my deposit returned per the contract but they are refusing. I can provide the contracts if needed. The order number is 30405889-IZ. During our conversations he stated that this is how things work with “this type of customer”. I need my deposit back, per the contract they need to return it. I was told that they paid it to the driver and they can’t do anything about it since the driver said he called me. I told him that the contract was with him as the broker not the driver and that it was his responsibility to ensure that services in the contract were provided.
Shipment Details
Origin:
Cedar Park, Texas 78613
Pickup:
Never
Destination:
Amarillo, Texas 79106
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
30405889-IZ
Quote or Order Cost:
$575