Mr. Furlong, we must apologize. We fully understand that a breakdown in communication can turn a difficult situation into a nightmare. Chuck should most certainly have better informed you about the nature of the Auto Shipping industry. Although it’s highly likely that our customers’ requests for specific pickup dates can be accommodated, we can never guarantee them. This is because Carrier availability is vulnerable to numerous factors that affect how many will be operating on any given route & the overall duration of transit from pickup through to the final delivery. Our Terms of Service, provided within the contract, specifically prepare our clients for this fact. When you sign the contract, it is accepted that you have read and agreed to all terms laid forth within this document. However, we also expect our Shipping Advisors to be meticulous in keeping our customers informed and updated throughout the process in a timely and respectful manner. This will be discussed at length with Chuck to ensure we continue to provide the kind of service our clients can depend on. In the spirit of making this right, we hope you will accept a complete waiver of our brokering service-fee on your next shipping order. Do reach out to me, personally, at your earliest convenience should you wish to discuss the matter further. Surge Rains, Operations Manager (surge@yellowfinlogistics.com)