We’re very sorry that Mr. Storley has had an unfortunate experience with us. However, there are several things that could have been done to completely avoid this situation. The vehicle was ready for transport beginning on 1/17/08 (Thursday – in accordance with the above review). Our average pick up time is 3-10 BUSINESS days from the available date. Therefore, it shouldn’t have come as any surprise to this customer that it took us a few days to find a carrier and shouldn’t have caused “worry.” We do understand, however, that when a person is anxious to receive a vehicle (or anything on order for that matter) that several days can seem like an eternity. Mr. Storley’s Volvo was assigned to a transporter in just 4 business days on 1/22/08 for pick up by J&S Enterprises later that day. Delivery estimate was 1/24/08. Once a carrier is assigned to a vehicle, it is our responsibility to call the customer that booked the order with further information. The carrier, J&S Enterprises, is responsible for providing the person at the shipping point advanced notice. Industry standard on this is up to 24 hours in advance. Considering the shipper’s contact information provided by Mr. Storley is someone who was at a BUSINESS LOCATION (seller), we feel that J&S Enterprises should have been a bit more accommodating. We understand that “time is money” in this (and many) industries, but not being able to wait a short amount of time to pick up a vehicle is somewhat ridiculous – for which we agree with our customers. It is not unusual for a carrier to call on short notice to a dealer and arrive to pick up a vehicle during business hours &