Review Report Review
We Care Auto Very Difficult To Deal With

Mike Submitted this review about We Care Auto Transport
Review made Live: 3/7/2008 3:33:00 PM
We Care Auto Transport (also known as First Class Auto Transport) was contracted by the broker AaallStates Auto Transport to move a Jeep from North Carolina to Northern California on October 10, 2007. They were paid $800 for the actual cartage, and the broker was paid $150.
Well they didn't show up or call for the scheduled pickup on Friday the 12th, but did arrive on Monday the 15th. They made up the lost time on the road, but the big complaint was that the drivers examined the car in minute detail carefully noting the tiniest scratches and dings, but when the car arrives in Northern California on the 21st it was so filthy they couldn't point out even one mark however the broken antenna, missing rear wiper capnut and damaged outside mirror completely took them by surprise and they insisted the problems were pre-existing.
When talking to the owner of We Care, Mike McMillan, I was subjected to accusations, insults, abuse and a constant string of coarse vulgar language.
When I reminded him that his very detailed form didn't show the damage, he explained that he had a new guy and couldn't be responsible. When AaaStates intervention finally gets him to grudgingly pay for at least the antenna, the receipts he was sent created a new reason to launch into a tirade accusing me of trying to get him to (somehow) pay for a new hitch and therefore he was done and paying nothing.

I guess everyone is nice and pleasant when things go quick and easy. The real measure of customer service becomes evident when there are issues to resolve.

Maybe you'll be lucky, but if things aren't perfect you may have a difficult time just sorting out the business, the losses, and who is responsible.

It was not worth the stress, grief, headaches, and insults
Shipment Details
Origin State:
North Carolina
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
75231
Quote or Order Cost:
$800

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged