Company Response
Jose Menendez from
Universal Transport LLC Submitted this response.
Response Date: 2/12/2013 3:42:00 PM
First we are a very legitimate business. We spoke to Evan several times and kept him updated. We even found him a driver even though he was double brokered with another company that leads to delays and makes our job twice as harder. When we call him to give him the good news and tell him we have a driver and give him the driver's details he basically lies to us and says the vehicle was already picked up. Meanwhile it is currently still posted by another company and he is still waiting on a driver. We will send him a screenshot of the company he is posted with to proof that they do not have a driver for him and we also have the signed dispatch sheet to show we did do our job and had contracted a driver for him.Even though you are not legally entitled to a refund of $275, your deposit has been refunded in full. This will only solidify our good standing in our industry and with our customers and merchant ban, since we will not jeopardize our good standings for your deposit and anyone Else's deposit.. And you sir should stop posting frivolous and dishonest reviews. Since I see you have done the same thing to other company's. You should be ashamed of yourself!