The ABSOLUTE Best Shipping Experience
Bryan Wood
Submitted this review about
United Routes LLC
Review made Live: 12/24/2014 8:04:00 PM
If I EVER have to move my 2 custom Nissan 350Zs again, I will specifically reach out to Jake M of United Routes LLC. Jake, combined with driver, Forrest, provided superb customer service from start, throughout transport, to finish where I relied upon them to coordinate off-loading with a second party.
To fully understand how much I appreciate the professionalism and quality assurance from United Routes LLC, I'll provide a little context from an auto shipping experience with these same 2 vehicles in 2012; a company that was NOT United Routes. In 2012, I contracted the service of ANOTHER highly reputed auto shipping company to enclose ship my 2 custom vehicles from California to Virginia. Long story short, both of my 350z were off-loaded without my knowledge, without informing me, were shoved into and against the walls of a storage container. When I retrieved those vehicles, I found them damaged to the tune of $10,000 and 5-months worth of repair time. Again, that company was NOT United Routes LLC, but the experience charred me from the thought of ever putting my vehicles in the hands of any shipping company.
2-years later, upon my 24-year retirement from the Marine Corps, I was once again faced with the need to get my vehicles to our new home in Colorado. The military will never make you rich, so when you've scrapped together your savings to buy something special for yourself, and your wife, you really cherish them. I pursued all other options from renting trucks myself, buying trucks and trailer, driving them across country. Eventually, the reality of cost and logistics set in and I realized I'd have to take a chance on another auto shipping company. I read hundreds of the reviews on this website and others, read BBB ratings, received many quotes, talked to many transport coordinators. In every one of those interactions I was an untrusting bitter Marine Colonel who gave not an inch of credibility to any transport company contact I spoke with. I went through at least a dozen estimates and as many or more "interviews" with transport "specialists." After you've spoken to many of these prime transport coordinators and have executed a few shipping moves, you begin to learn some of the ins and outs of their business, and you begin to pick up how to read between the lines of who is giving you straight "scoop" about dispatching procedures, certified insurance, claims, and other details regarding pickup, transport, and drop off. In each conversation, I became pretty adept at listening through BS points and when someone was leaving out a detail I'd learned from either reading contract examples, reading reviews, or through other interviews. Throughout my research, one company and one individual began to stand out to me as the most straightforward and sincere in telling me where the risks existed in my transport, and how "his" company was going to mitigate that risk for me. It took me about 6-months of decision making but through excellent credibility earned through professional communication and detailed explanation, almost a verbal rehearsal of exactly how my transport would occur start to finish, I selected United Routes LLC, and Jake M as my transport coordinator. From the start, Jake was on it. From a quote of 3,800 (1,200 cheaper than my 2012 transport) to get both vehicles across country, status e-mails from inception through offloading, phone calls to reassure me of arrival and coordination with my second party receiver......Jake stayed all over it. I cannot say enough about how much I appreciated this level of service. But as important as Jake was to the experience, I also am indebted to the damn near mobile spa treatment my vehicle received by Jake's hand-picked driver, Forrest. Forrest was on-time at every juncture of the transport, gave me a heads up when he was in the pick up area, half a day out from drop-off and walked me through exactly how my vehicle would be loaded and safeguarded. He explained how all his tie down materials would protect my rims, how he kept distance between loaded vehicles, and how my vehicles would not come off his trailer while in transport. Lastly, Forrest owns the nicest enclosed transport trailer I've seen in several auto moves. No lifts, no steep grade ramps, no protrusions from any of the walls, no rim tie downs, just tire wrap arounds, pads, chocks, beautiful........I literally think my Zs got a better ride across country than I did. Hell, I'd live in that trailer.
As the owner of 2 businesses myself, I know that it is becoming increasingly rare to find people you can trust, people who take pride in their service, people who still hang their reputation on their name. Jake and Forrest, as providers within United Routes LLC are two of those rare professional people. I WILL chase them down should I ever have to move these 2 or any other custom specialty vehicles I procure. Thanks Gents! Semper Fi, LtCol Bryan K. Wood USMC
