Company Response Review Report Review
Awful Communication and Dishonesty

SJ Submitted this review about United Auto Transport
Review made Live: 6/23/2014 10:22:00 AM
At the time of pick up, the driver guaranteed a 5-day delivery. Five days came and went and I did not receive a 24-hour notice call like I was told I would get. Instead, I called the company's main line with no luck, and then the driver. After four or five voicemails to the driver, he called back and let me know he dropped my car off in Queens (a bad side of Long Island) with a friend and he was already back toward California. He told me to never call him again, that I was annoying, and to chill out. I called his friend who had my car, who then called me a white supremacist b****, said he does not care about the customers and just wants to be left alone. After filing a police report against him and his company, he delivered my car. If you want a carefree, stress-free, and open communication transport, DO NOT use this company.
Shipment Details
Origin State:
Arizona
Pickup:
On Time
Destination State:
New York
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0336
Quote or Order Cost:
$1150

Car Condition
  • Vehicle was dirty
Company Response
mark sanders from United Auto Transport Submitted this response.
Response Date: 7/9/2014 12:39:00 PM
Good Morning. The reason why you didn't get in touch with us was because our office caught on fire. Now we are in a new office and everything is going great. I'm sorry for the inconvenience you had with the driver.