Company Response Review Report Review
Terrible experience

Jacqueline Mendez Submitted this review about Turbo Auto Transport
Review made Live: 4/10/2021 7:35:00 AM
I’m leaving 2 stars prior to even seeing my vehicles condition although it has arrived “CLOSE” to my home address I provided. Dealing with this company has just been a NIGHTMARE. I went through a broker and at the time I was given a drivers number then a different drivers number. My vehicle arrived well out of the estimated time frame over one week. I understand that things can happen but c’mon over week now? My vehicle is how I make a livelihood during this pandemic as well. I asked the driver if he would work with me on the price due to all the delays and I was told to contact his boss so I did and his boss just flat out said “we did our job”. Yes you did your job but my car is LATE didn’t arrive on time and I’m meeting your driver at a truck stop not even in front of my subdivision. The boss later said to contact the auto broker which I told him the auto broker informed me it’s up to the driver. JUST A BUNCH OF RUNAROUNDS. If this is how the company chooses to do business I will request to NEVER have this company pick up my vehicle and for others just to be CAUTIOUS and READ REVIEWS!
Shipment Details
Origin:
Puyallup, Washington 98374
Pickup:
On Time
Destination:
Acworth, Georgia 30102
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
11606522-VZ
Quote or Order Cost:
$1200

Company Response
Curtis Runia from Turbo Auto Transport Submitted this response.
Response Date: 4/11/2021 9:46:00 PM
Hi Jacqueline, We do not know what company you contracted with to moved your vehicle, it was not Turbo Auto Transport LLP. We did not haul it or have any contract to move it.