In response to Mr. William Christie’s complaint about our services. Mr. Christie is skewing the facts on his complaint, so I will break them down one at a time. Mr. Christie completed a contract on Sept 5th for a slot on our trip the week of Sept 14-15th. If there was verbal communication prior to that we do not have that logged, but we have NO emails from him prior to his contracting with us on the 5th of Sept. So no, there was no communication for a month… Client posted an Ad on travelinghorse.com on 8-27-2012. We responded to that ad, and gave him a quote via email. His ad was requesting transport within 2-3 weeks’ time same day pickup and delivery. He was given several different route options. He chose to wait for the run the week of the 14-15th. This is only 2 weeks after he posted on travelinghorse.com and 10 days after contracting with our company. We called Mr. Christie to tell him we were experiencing truck issues in FL,6 days before pickup of his horse. When we called to tell him the delay he attempted to bully one of our owners and required him to speak to his 11 year old daughter who was crying on the phone, with Mr. Christie saying “Someone’s gonna pay for this!” Mr. Christie attempted several times to harass and intimidate our office staff once he learned of the truck situation, attempting to force our office manager to speak to his daughter because she was not getting her horse, our office manager felt threatened by this and felt this was an attempt to demean her and embarrass her for acts out of her control and refused. He cancelled the contract then. We honored his cancellation and waived his cancellation fee. His deposit of $160 was refunded to him via check 1 day later. We never picked up this man’s horse. We refunded his money in total though he cancelled his contract. I am not even sure he would be considered our client since we never even picked up his horse, and his funds were refunded in full.