CUSTOMER VERIFIED VEHICLES CONDITION UPON DELIVERY. CUSTOMER SIGNED VEHICLE INSPECTION REPORT PRIOR TO RELEASE - WE ARE NOT RESPONSIBLE FOR DAMAGES BEING SUBMITTED DAYS AFTER DELIVERY. Mohammed, Based upon our pickup/dropoff inspection, our pre-inspection photos, and the fact that your agent signed off on the condition report that clearly states that no damage claims of damages will be allowed unless noted on the delivery receipt at the time of delivery (#8 on the back of your copy), we must refute the validity of your damage claim on your 2009 Toyota Highlander. 2 full days have elapsed since your agent signed off on its condition. Once we have obtained a signed Bill of Lading, our liability for the condition of your vehicle effectively ends. The pictures you have submitted clearly show damage from a source ABOVE the vehicle in a rolling vertical direction. The scratch has white paint inside it (my trailer is black, and my truck is red), your 2009 Honda Civic was the car behind it, and was too low to possibly touch the spot where your vehicle is most apparently damaged, and was unaffected in the move, as was agreed upon by your agent's signature in receiving the vehicles we transported. This damage is significant enough to have been noticed during our driver's pre-delivery inspection, or during your agent's inspection of this vehicle. It was signed off on in excellent condition on Saturday June 14th, and my documentation notes that. We cannot be held responsible for damage that occurs after the condition has been established, then signed off on.