Company Response Review Report Review
Poor Customer Service

Ed Evangelista, M.D. Submitted this review about Specialty Mobile Systems
Review made Live: 7/11/2007 11:09:00 AM
After researching on Transport Reviews, I chose Specialty Mobile Systems after reading their great reviews. I realize that Specialty Mobile Systems would broker my account to a different carrier, but given the satisfactory reviews from the website, I took the chance. My vehicle arrived safely, but it took a lot of phone calls before I received it. The fact that my account was brokered wasn't at all disappointing, but when the original driver (from American Auto Transport, Inc. out of Illinois) couldn't proceed with the transport due to a right ankle sprain, American Auto Transpot had to call in another driver, and thus, my vehicle was stuck in Chicago for over a week. The personnel at Specialty Mobile Systems DID NOT know where my vehicle was at anytime nor what was happening to my vehicle!!! I had t tell them where it was after calling American Auto Transport. Fortunately, the driver(s) from American Auto Transport were very cooperative and had cellphones so I could get in touch with them- I called everyday to find out where he was. After the seconds driver took over, I received my vehicle in 4 days. Specialty Mobile Systems is a DISAPPOINTMENT, especially for a family run business!!! It would be better to just call American Auto Transport, Inc. directly. Hope this helps other possible customers.
Shipment Details
Origin State:
Michigan
Pickup:
Late
Destination State:
Nevada
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
0705300123
Quote or Order Cost:
$1145

Company Response
Amy from Specialty Mobile Systems Submitted this response.
Response Date: 7/11/2007 1:56:00 PM
We at Specialty Mobile apologize that this customer felt our service was a disappointment. Typically we work with a pickup window of 1 – 10 days due to the fact we do not have terminals but strive for door to door service. After pickup actual transport time is approximately 10 days depending on the route established. This particular move from start to finish was 12 days. We apologize that the driver had a medical issue, and the carrier shifted to a different driver to complete the move. The delay was communicated through the carrier directly to the customer. We are happy that the customer was satisfied with the carrier we selected for him. Amy/Specialty Mobile