When a transport order is placed, customers are advised it generally requires 7 – 10 days to assign a carrier and vehicle pickup. It generally takes 7 – 14 days to pick up and complete the move. There are cases when total transport time happens quicker. Due to equipment malfunctions with the original carrier, another carrier was subsequently assigned. Ultimately the vehicle arrived at it’s destination in a total of 28 days (4 days in excess of the original estimate.) As to the value of the service Specialty Mobile Systems provides, when we broker a load (we are also a carrier), anyone can directly attempt to engage a carriers service. However, there are processes involved in assuring licensing, operating authority, permits and insurance coverage. This process takes time and involves expenses the customer is not even aware of. Sadly if this process is omitted, total loss of your vehicle is at risk. Unfortunately, our service to this customer was not “”5 stars and we were overrated””. We at Specialty Mobile will continue to do the best job we can to service our customers.