Kat McNeil
Submitted this review about Ship Overseas Inc. Review made Live: 3/18/2022 12:47:00 PM
When we requested a quote from shipoverseas they were fast to respond and offered the lowest price. We are a military family that recently moved to Germany. We now regret using this company because of all the HIDDEN FEES and absolutely TERRIBLE customer service. We did everything as requested.... They charge $80 for Fedex on top of the price. Payment must be done as deposit in a bank and then you have to Fedex overnight your title. That was another $80 fee added we paid out of pocket. The process at the port was a complete disaster, but that's something shipoverseas has no power of and wasn't their fault. However, shipoverseas told us different price of the access fee we had to pay at the port. It was way more than what we were told. Even the process was explained in a different way and we lost some time trying to find out on our own what to do. When we arrived in Germany we were supposed to receive our title in our APO mailbox we provided them with when we paid for their service. They failed to ship our title and we had to wait weeks to get it. Our car was already at the port but without registration, we couldn't do anything. Gary from shipoverseas claimed we don't need our title to register a vehicle...anyone with a common sense will know that's a nonsense. So we had to wait 2 weeks after our vehicle arrived at the port to register it. Our title arrived by USPS - not FEDEX that we paid for!!!! We emailed Gary and after a few emails of going back and forth he refunded $50. I guess USPS charged $30 for a letter to be sent lmao. Anyways, we finally received our car after we paid customs and delivery fee. Once we did we found out we had to pay storage fees from the day the car arrived to the day it was delivered. It took that long because of shipoverseas, yet they refuse to refund us for half of that invoice even though it was their fault. Let me just say, go with transglobal!! NO HIDDEN FEES with Transglobal and they come highly recommended by the military.
Shipment Details
Origin State:
Georgia
Pickup:
On Time
Destination:
Georgia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
SO346138
Quote or Order Cost:
$2000
Car Condition
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