Company Response Review Report Review
Boosted Price & Late Delivery

John Gordon Submitted this review about SGT Auto Transport
Review made Live: 12/13/2022 7:00:00 PM
I received a price quote for $720 total price to transport a Nissan Altima from Dallas to north Pittsburgh. They were 2 days late picking up my car & they said that they couldn’t secure a transport carrier unless the price was increased by $150. I unhappily agreed because we were leaving Dallas. Then they were 1.5 days late delivering the car and they didn’t arrive during daylight hours. My wife has night blindness so she ran over a curb bringing the car home. This was a horrible experience. I will never use SGT again
Shipment Details
Origin:
Wylie, Texas 75098
Pickup:
Late
Destination:
Cranberry Township, Pennsylvania 16066
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
$720
Quote or Order Cost:
$870

Car Condition
  • Vehicle was dirty
Company Response
SGT Auto Transport from SGT Auto Transport Submitted this response.
Response Date: 12/14/2022 1:59:00 PM
Thank you for your feedback! Your route was not being frequented at the time and dispatchers came across an option to not delay your shipment any further. The option to accept or decline any option is up to the customer only. If you decide to decline an option we will continue working on the shipment. We apologize for any inconvenience!