Company Response
Phil from
RoadRunner Auto Transport Submitted this response.
Response Date: 8/10/2023 4:09:00 PM
Ron, we appreciate your feedback and are truly sorry for the inconvenience you experienced with our service. We deeply regret any frustration caused by the lack of communication and the issues you encountered.
Regarding the pricing discrepancy and the delay in delivery, we apologize for any confusion caused. Our pricing can vary based on a range of factors, and we regret any inconvenience caused by the change in price and delivery timeline. We strive to provide accurate and transparent pricing information from the outset.
Please be advised that carriers are typically confirmed to your order on or near your provided ready date which has not yet occurred. You will always be presented with all available carrier options and given the chance to accept or deny a carrier’s rates.
We value your business and your feedback. While we regret that we were unable to fulfill your delivery requirements on this occasion, we are committed to learning from this experience and improving our services moving forward. Your review serves as a valuable reminder of the areas we need to focus on in order to enhance our customer experience.
Thank you for taking the time to share your thoughts, and we wish you all the best with your future deliveries.