I recently moved from Nevada to TN in December2021. Like many others, I was drawn in by the reduced price by the sales representative, and decided to go with their services. It was absolutely the worst mistake I ever made. I paid almost double what I intended to pay, my belongings took a month to arrive and were damaged or broken beyond repair. Overall, communication between sales, logistics, and contract movers is poor with this company. Not at any point during the process did I feel they were all on they same page. As a result, customers bare the burden of their lack of communication. I was told at time of reservation that I only would need to pay 1/4 of total at booking to reserve truck, another 1/2 at initial pick up and the rest of amount was to be paid at delivery. When, they arrive for pickup they asked for 65% of remaining balance and not 50% as was previously noted. Then, 7 days later, I am repeatedly hound by their customer service representative for additional payment, threatening that if I don't pay and additional amount, then my items won't get scheduled for delivery. I ended up paying this deposit which brought my total up to 90% was paid after initial pick up. Once, they collected our payment we were left in dark about delivery or a possible delivery date. I had to do all the leg work myself in finding out where our belongings were or when we might expect them. Our belongings were picked up on Dec 10th and not delivered till Jan 20th! Well past their promise date of 14 days. When my belongings finally arrived, I received boxes that were clearly labeled kitchen or breakable, and were tipped upside down resulting in broken dishes. My wood dining room chairs have deep scratches in the seats that were not their prior. One of my wooden bookshelves was also completely broken and is no longer usable, the list goes on and on. I suggest avoiding this company all together and paying more for better service that treats your belongings with better care. I ended spending a considerable amount of moving for damaged goods and belongings that will need to be replaced or repaired. As a result, totally not worth going through this company. I recommend avoiding this company at all cost and encourage future customers to look at the BBB website. They have several complaints and counting. So, it's not just me, it's a widespread problem!!
Shipment Details
Origin State:
Nevada
Pickup:
Late
Destination State:
Tennessee
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
4700
Quote or Order Cost:
$7000
Report Review
I would like to report this review.
Please use the drop down below to select a reason to remove this review.
Duplicate Review
Please enter the web url of the two "Duplicate" Reviews.
Bad Language
Too Short
Other Reason
Bad Language
You will need to Log In to your account.
Then you will be able to run the "Non-Customer-Review" proccess.
