Company Response Review Report Review
Do NOT use Pettit

B. Submitted this review about Pettit Family Auto Transport
Review made Live: 11/20/2010 10:10:00 PM
In early August Pettit agreed to move my truck cross country. After two weeks, I still had no driver despite commitments from Mike that a driver would be there 'tomorrow'. I cancelled and used someone else. A month later they billed me although they never did a damn thing. See the email below, noting the email dates for what a pathetic company this is. I never got a refund.

Do not use them. They are liars and thieves.

B.



- - -Original Message- - -
From: mike@pettitfamilyautotransport.com [mailto:mike@pettitfamilyautotransport.com]
Sent: Friday, November 05, 2010 6:15 PM
To: B
Subject: Re: refund

Yes I am and already have. My merchant services said it will take up to two weeks to post to account depending on the financial institution. I'm sorry for any issues and have done my best to resolve it for you asap. Thank you and have a great evening.
Sent on the Sprint® Now Network from my BlackBerry®

- - -Original Message- - -
From: B
Date: Fri, 5 Nov 2010 17:48:51
To: 'Michael Pettit';
Subject: RE: refund

Mike,

It has been more than a week since you committed to issuing me a refund, yet nothing has happened.

What is your intention? It does not appear you are interested in issuing a refund.

B



- - -Original Message- - -
From: B
Sent: Tuesday, November 02, 2010 6:50 AM
To: 'Michael Pettit'
Subject: RE: refund

Hey Mike,

Did you all get around to this?

B

- - -Original Message- - -
From: B
Sent: Monday, October 25, 2010 6:30 PM
To: 'Michael Pettit'
Subject: RE: refund



- - -Original Message- - -
From: Michael Pettit [mailto:mike@pettitfamilyautotransport.com]
Sent: Monday, October 25, 2010 6:01 PM
To: B
Subject: RE: refund

I apologize for the inconvenience and don't understand why you were even charged. We will have it settled and on your statement by Friday. Thank you and I apologize once again.

- - -Original Message- - -
From: B
Sent: Sunday, October 24, 2010 8:56 AM
To: mikesr@pettitfamilyautotransport.com; mike@pettitfamilyautotransport.com
Subject: refund

Hello,

My credit card was billed as follow:

09/21 09/21 PETTIT AUTO TRANSPORT 09544619453 FL 149.00

Why? I never used you all for any service. Please refund this amount to my credit card. I spoke with a woman in your office on October 16th and she said she would take care of it immediately. However, no credit has appeared on my card.

Thank you,

B
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Maryland
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Mike Pettit
Quote or Order Cost:
$940

Company Response
Michael Pettit from Pettit Family Auto Transport Submitted this response.
Response Date: 1/4/2011 9:58:00 AM
Yes this was an error on my billing departments side. We were told by merchant services depending on the card that was used it could take up to two weeks to post to his account. I was very apologetic and DID everything to ensure he got his money back. And he did and the reciept from merchant services gave it to him a week after his last email which was weeks before his review. This was an error and the error was fixed. We are not thieves or liars.