Review Report Review
Bad experience with Pegasus Transport in March 2010

Michael Submitted this review about Pegasus Auto Transport
Review made Live: 3/29/2010 9:25:00 PM
I would stay clear. I can only speak from my experience, but Pegasus does not communicate with its drivers. And really, they didn't communicate all that well with me. The driver actually passed my house up by 7 hours. (14 hours total) Two days late. Pegasus claimed the driver uses city names only, and he ended going to a city with the same spelling minus one letter. Why not find a driver who utilizes zip code maps??? They had the correct zip code, according to Pegasus, but decided to go to some other city half the state of Florida away.

Then there was no 24-hour notice prior to delivery. I had to call Pegasus. Then the car was unloaded and I found a scrape. (I later found another, but the car was too dirty from the cross country trip to initially notice it.) And then it turned into a circus. Honestly, I couldn't even understand the argument the Pegasus owner/rep was using to deny the coverage for the scrapes. It was contradictory. Ultimately it was only like $300-$400 worth of damage, but I probably spent $500 worth of time corresponding with Pegasus before I finally gave up.

In my opinion, Pegasus does not stand behind their product/service... at least not in this case. This order was handled in a very sloppy fashion.

I would shop around and find some company with lots of great ratings.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Pegasus Transport
Quote or Order Cost:
$900

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged