Company Response Review Report Review
What Customer Service?

Shaun Copelin Submitted this review about North American Auto Transport
Review made Live: 1/16/2006 12:43:00 AM
I made arrangements in Oct to have my car picked up on 27 Dec. North American Auto Transport called on 22 Dec to tell me that they wouldn't pick up my car until 7 Jan. I had called several times between Oct and 21 Dec to ensure that they would be able to pick it up on time. I had to have the car in Wa NLT 3 Jan so that I would have transportation after moving. 7 Jan came and went I called several times only to be ignored by their sales staff, dispatch staff and NEVER recieved a call from customer service (although I left several messages). They have ignored my emails and my NUMEROUS voice mails. They finally picked up my car on the 11 Jan. They have still refused to answer my calls and emails. Aviod this company at all costs...their customer service department is non-existent. They have no integrity.
Shipment Details
Origin State:
Virginia
Pickup:
Not Provided
Destination State:
Washington
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
151305
Quote or Order Cost:
$1019

Company Response
Dawn from North American Auto Transport Submitted this response.
Response Date: 1/16/2006 12:43:00 AM
As stated above, we contact Mr. Copelin to inform him in advance that there was a problem with one of our carriers and a delay of getting this carrier back up to par due to the holidays. We offered him options to make sure North American Auto Transport would be able to suit his needs as he decided to stay with us and understood the situation and that we woould do anything in our power to meet his standards. Our drivers picked up Mr. Copelins vehicles respectably and delivered them in 4 days across the country, from VA to WA, to make up for any time lost. Our fully trained customer service staff is prepared Monday - Friday from 9am-6pm to assist any of our hundreds of weekly customers that are shipping or preparing to ship thier vehicles at our TOLL FREE number 866-760-7660, ext. 10.