We would like to first state that nothing in her review is related to her vehicle and the quality of transport she received for HER vehicle. Ms Miller transported her 1967 Nova with our company in an enclosed carry transport truck. It was picked up on 8/29/11 and delivered on 8/31/11. (picked up on time and delivered early) We had little contact with Ms. Miller during the process only because of some difficulty in reaching her or her husband due to their work schedules. We did not hear from Ms. Miller often, but assumed that she was happy. After delivery of the vehicle our Customer Satisfaction Department called and left her a message to make sure everything went ok, to say thank you for the business, and to also request that she have the opportunity to write a review at www.transportreviews.com. After not hearing anything from her, and nearly two weeks later, we received this unsatisfactory review from her on 9/12/11. We spoke with the driver today and he told us that the red car she mentioned belonged to a friend of his and it was semi-inoperable. It was the last vehicle loaded on the truck and was supposed to have been the first one off the truck, but due to his friend's schedule, he delivered Ms. Miller's vehicle before dropping the red car. He rolled the red car off the truck, exactly the way he does all vehicles. He is an experienced professional in his field. He consistently transports classic and inoperable cars and knows how to handle them correctly. After he unloaded the red car and then Ms. Miller's Nova, the red car stalled out. He ASKED her if he could jump the red car with hers so he could re-load it and she said no. He said ok, she signed the bill of loading and went on her way with her vehicle. We only assign our customers vehicles with the highest rated carriers with verified and adequate insurance coverage. The driver said we could put his name and phone number on this response. It is Federico Fernandez 305-926-0733. He is open to any questions regarding this matter. In reference to this review we asked Ms. Miller why she did not call us to tell us of any problems and she said she was just so furious and that we would not do anything anyway. Ms. Miller had our phone number which is answered 24/7 in addition to the agent she worked with, Ray Freasier's cell number. If we could only have been given the chance to resolve this issue before she chose to execute us by giving us this bad review, we would have welcomed the opportunity to use all means possible to keep our customer happy. The moral of the story: Don't Ask For A Jump!