A Hazardous Choice If You Value Your Property
Steven
Submitted this review about
NY Moving & Storage Corp.
Review made Live: 9/18/2011 1:56:00 PM
This moving company took 34 days to deliver our stuff, and then it arrived with extensive damage. All our clothes had to be laundered or dry cleaned, and many items of clothing and furniture we simply threw away as not worth trying to salvage.
Our move was from Indiana to Idaho. We originally contracted with a World Van Lines, which gave us a phone quote of $3300, with 25% down. However, when they could not meet our Saturday pick-up date due to mechanical failure, they sent NY Moving & Storage, who arrived on Sunday morning, July 10, 2011, with a truck (not a semi) to take everything to their warehouse. The sign on their truck was hand-painted.
The NY driver said we had much more than the World Van Lines estimate and demanded $7500, with 60% up front. Since this was Sunday, during the busiest moving season of the year, and we were on an extremely tight schedule, I reluctantly agreed.
Furthermore, the banks are closed on Sunday, and I could only give the NY driver a personal check. When he said the items would ship when the check cleared, I told him that wouldn't work, we need it right away. He said the check would clear on Monday (tomorrow). I should have spotted the dubious nature of this transaction then, but I bought his story.
Our stuff did not arrive all that week. When I talked to the owner of NY Moving & Storage on Saturday, July 16, he said it would be loaded on the truck the following weekend and arrive the next weekend (July 30 or 31). I told him we had no bed, no shelves. His response was to ask me if I wanted the stuff returned to Indiana, and I said Yes! At that point, he told me to call back when I decided what I wanted to do and hung up the phone. A couple of hours later, after thinking it over, I called back and he was out of the office but had left a message that the stuff would come this week. It did not.
I talked to a service representative, a man, about Wednesday, July 20. He put me on hold and called the driver, so he said. When he came back on the line, he said the impression he got was that we would receive our delivery on Friday or Saturday, His explanation of why he could only get "an impression" was that the driver was at a way station and did not have time to discuss it because he had a nine-hour delivery to make. I told the service rep I wanted the driver to call me, and was told this was noted.
When I did not receive a call from the driver, I talked to another service representative, a woman, on Saturday, July 23. She said it looked like we would receive our delivery Thursday or Friday.
I called toward the beginning of the following week because I still had not heard from the driver, and was told it would be Friday and Saturday, and she left a message on the driver's cell phone to call me, so she said.
On Thursday, July 28, when I still had not received a phone call from the driver, I called again and the service rep said she would check with the owner.
I called her again the next morning, and she said that the owner had checked his paperwork, and found that to his surprise that our belongings had not yet been loaded on a truck. He had left a message that it would loaded on Monday.
I am not making this stuff up.
They finally found an independent contractor coming this direction, who agreed to the tranport, and our belongings arrived on August 14. Again, that was 34 days after pickup.
The final delivery by the independent contractor (not NY Moving & Storage) was carried out in a considerate and careful manner. However, the initial loading and storage by NY Moving & Storage was a disaster. Furniture had scrapes and gouges if not outright breakage. We threw away a chest of drawers, a bookshelf, and an end table not worth trying to save. An antique wicker rocking chair had a leg snapped off. Clothes were filthy from dust and humid storage for so many days. An unfinished table made by a friend, was badly stained and will have to be resanded. Every piece of clothing we either threw away, laundered, or sent to be dry cleaned.
In summary, this operation is massively disorganized, careless, and disrespectful.
If any doubt remains, check the New York Better Business Bureau report:
http://www.bbb.org/new-york-city/business-reviews/not-elsewhere-classified/ny-moving-storage-corp-in-yonkers-ny-127207/
