Company Response Review Report Review
Shady business practices

Frank Submitted this review about Montway Auto Transport
Review made Live: 7/31/2018 4:14:00 PM
This is the worst business transaction I’ve had in a long time. This company waited 5 days after the available pickup date and stated that they needed another $200 in order to complete my shipping quote. I do not see anywhere that my quote will change. This is bad business they knew that I had a deadline and leveraged my need for my car in order to get more money. I don’t have the time to find another company and had to go through with this shady transaction. I have a deadline in which I needed my car and was told by multiple customer service reps that it was likely that the price would increase. It’s absurd that this company takes advantage of people like this. Everyone stay away.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Tennessee
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
605808
Quote or Order Cost:
$1379

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 8/2/2018 5:18:00 PM
We apologize for the inconvenience caused, Frank. We appreciate that you booked your order in advance, however, we will not know our carrier availability until a couple days before your first available pickup date. The route was not being frequented at the time and our team was able to locate a carrier that could accommodate your route. This was the total cost that the carrier was giving us for the transport. You did have the option to decline and we would continue working on assigning a carrier.