HORRIBLE
Pookie K
Submitted this review about
Mon Trans Inc.
Review made Live: 6/5/2013 7:04:00 PM
Absolutely horrible. Ab-so-lu-tely HORRIBLE. I wish beyond wishes we could give them a zero, even a negative score, and shut them down. They single-handedly almost ruined my entire college graduation weekend.
AMPM (Laura): lackluster, disorganized, horrible customer service, idiots, INCOMPETENT
Mon Trans Inc. manager (Geo): CONDESCENDING, disorganized, idiots, horrible customer service, INCOMPETENT
Truck driver (Ochi): absolute idiot, spoke zero English, INCOMPETENT
I’ll start with the fact that although I honestly don't care if their truck driver can't speak English (I’m a polyglot, I love and appreciate languages), if we're paying AMPM a crap-load of money to ship our cars across the country, I damn well expect that AMPM will be liaising with their contracted truck company and drivers on their OWN accord and sticking to the rules and conditions upon which we had agreed.
They make you give them a 48-hour window, not the most convenient but fine. We asked for a car pick-up Wednesday or Thursday, Thursday night being the absolute latest since graduation ceremonies started Friday morning. Wednesday I'm on the phone with AMPM and they tell me they don’t know anything and to call the truck driver, Ochi, giving me his phone number to contact him. Um, okay?
I call him, he doesn’t pick up. I call him again, same thing. Finally he texts me saying he’s working and not to bother him. Wait, what? Several hours later it emerges that he’ll be there to pick the cars up the next morning, “guarantee Thursday by 10am.” Now, my family had flown in for graduation, and we essentially planned the entire day of tours, meals, events, etc. Well, 10am rolls around and he’s not only not there, he’s not picking up his phone or answering messages. At noon he calls to say that he is 26 miles away (about 30-45 minutes on these empty country roads). Two hours later, we call him to see where he is. “In Cleveland, be there in 30 minutes.” I calmly and rationally tell him that Cleveland is at least 2.5 hours away from our location. He again tells me that he’ll be there in 30 minutes. I tell him that I have lived in this location for 4 years and that I promise him that a FLIGHT from here to Cleveland is 30 minutes. He says whatever. That night, around 6pm, I text and call him. He says “I’m on break no bother me.”
Now I’m getting pissed. Ceremonies start tomorrow morning and this jacka** is saying WHAT? I call his manager, Geo, who starts making idle chat about my graduation, my degree, etc. A minute into his bullsh*t I say, “Look, we need our cars picked up tonight, and that’s what was guaranteed. I don’t want to miss my graduation and the preceding ceremonies dealing with this.” He tells me to calm down, saying, “clearly you’re upset over nothing, a car is just a car, it’s monetary.” He suggested I “leave my car keys outside of the car and they’ll surely get it within this next week.” I calmly ask him if he’d like to pay the $80,000 back to us if our cars are stolen. He continues to berate me for my worry and logic. Yes, shame on me.
I missed my entire baccalaureate ceremony Friday morning, half of my department’s graduation party, and half of my OWN 30-person graduation dinner on the phone with AMPM, Ochi, and Geo. The lady at AMPM, Laura, accommodating and nice when making the reservation, snapped at me, saying that she was doing me a favor by shipping my car across the country (HEY LAURA, IF THERE’S MONETARY COMPENSATION IT IS NOT A “FAVOR”, YOU ABSOLUTE IDIOT), and that I was being impatient. I asked her why I was paying them almost a grand per car if they weren’t actually doing anything, and she hung up on me. Ah, professionalism.
I woke up to a phone call from Ochi Saturday morning at 2am (mere hours before commencement), saying he was snacking at a Wendy’s a mile away and asking to meet him there. Jesus. My. Christ. We said no, so he came to the hotel to get our cars. When he was backing one of the cars off of the flatbed to fit ours on, that car’s battery died. He asked if we had jumper cables, we said no, and he got pissed, telling us to help him get some and fix the problem. Then, as luck would have it, HIS battery (on the flat-bed truck) died. We have GOT to be on a hidden camera TV show. He said to just give him our car keys and he’d figure it out. We, as logical beings, said abso-f*cking-lutely not, you call us when your truck is fixed and then we’ll hand our $80,000 worth of automobile keys to you. Two hours later they were jumped and he was off with our vehicles.
I won’t even start on the delivery, but I’ll summarize that the cars came two days late, they overcharged us, and we will never EVER be using AMPM Auto Transport again. Horrible customer service, lackluster organization and tactics, and completely incompetent people from their own customer service reps to their contracted middle-men. For my sanity, yours, and the hopeful eventual downfall of this HORRIBLE company, stay away.
