Company Response Review Report Review
Stay Far Away From Max Speed Auto Transport

WIL WASSON Submitted this review about Max Speed Auto Transport LLC
Review made Live: 10/2/2015 4:42:00 PM
Stay far away from this So called shipper. Maxspeed Auto Transport of Fla called me in regard to shipping a vehicle. They quoted me a price, told me they had a truck to pick it up on a specific date, I agreed, they emailed me a contract and I paid a $100 "deposit". I never heard more from them despite repeated calls and messages. On the pick-up date they told me the price they had agreed upon was too low by 40 percent and they weren't going to honor their contract. They offered me a partial refund which they never sent. They are simply a rip-off broker. Their web-site is pure fiction, no refund as guaranteed, no BBB rating whatsoever, the only thing they do for their "deposit" is post a listing on Central Dispatch and wait for any trucker that will take the haul, the trucker then charges his normal freight charge. They represent themselves as shippers and do no such thing. I have filed a complaint with the FLa Atty General's office and they are investigating.
Shipment Details
Origin State:
Wisconsin
Pickup:
Never
Destination State:
Arizona
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
#15770-ZP
Quote or Order Cost:
$850

Company Response
Henry Mazariegos from Max Speed Auto Transport LLC Submitted this response.
Response Date: 10/5/2015 3:34:00 PM
DEAR CUSTOMER, We apologized for the inconvenience of not transporting the car for you!!! My name is Ronnie I am the supervisor in the dispatch department, and from the notes I see that you was adv of the budget need it to move the car, but since you did not have the money we worked on your budget… also you did cancel the order before the 10 business days, and we do have that in writing on our contract for you to read and understand, we tried to help even so by given a partial refund EVEN THOUGH YOU DID NOT QUALIFIED, but you never replied to our email since we need a billing address to send out a check !!! Email was send out 09/14/2015 RONNIE R. DISPATCH SUPERVISOR Direct: 786-681-0814 ronnier@maxspeedautotransport.com Toll Free: 888-511-0564