Company Response Review Report Review
Not happy

Colette Submitted this review about Max Speed Auto Transport LLC
Review made Live: 10/2/2015 2:41:00 PM
When I spoke with a representative from Max Speed Auto itself, I was treated well and was very happy with the prompt set-up however, the company assigned my car to Rus Al Inc. which was the company that would be doing the transport and they were a nightmare. I would not recommend using Max Speed Auto or signing their contract until you know who the ultimate carrier of your vehicle is because that is what really matters and in this case, my not knowing this led to a miserable experience.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Georgia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
21293-QK
Quote or Order Cost:
$925

Car Condition
  • Vehicle was dirty
Company Response
Henry Mazariegos from Max Speed Auto Transport LLC Submitted this response.
Response Date: 10/14/2015 12:58:00 PM
HELLO COLETTE, SINCE WE ARE BROKER'S WE ARE BONDED WITH MORE THAN 13,000 CARRIER IS THE U.S.A... WE ACCOMMODATE ALL OUR CUSTOMER WITH INFORMATION IF REQ, WE ALSO PROVIDE WITH DRIVERS INFORMATION AND PHONE NUMBER WHEN EVER NECESSARY AND JUST KEEP IN MIND THAT OUR DRIVER HAVE TO FACE HARD WEATHER, TRAFFIC , WEIGHT STATIONS IN ALL THE STATES THEY CROSS, THAT IS THE REASON WE DON’T PROMISE THE DELIVERY DATE OR THE DROP OFF DATE !!!! ALSO I DON’T SEE ANY CALLS MADE TO US TO GET ANY INFORMATION FOR YOU …. AND THE COMPANY THAT WE USE IS A GREAT COMPANY AND WE WILL STILL USE THEM SINCE Rus-Al Inc. Ratings History: Past Month Past 6 Months All-Time Ratings Score 100.0 100.0 100.0 Positive 12 42 527 Neutral 0 0 0 Negative 0 0 0 WE CAN SEND YOU THAT INFORMATION …. IF REQ SORRY FOR THE INCONVENIENCE !!!!!