Company Response Review Report Review
Bait and Switch

John N. Submitted this review about Magic Carpet Auto Transport
Review made Live: 4/6/2009 1:48:00 PM
I selected Magic Carpet Auto due to its 5 star rating. Malia was very nice and responsive. However, I believe I was a victim of the classic bait and switch tactic often employed in this business. I was given a quote of $385 to transport my car from Lone Pine, CA. After an unsuccessful week of not finding a carrier, I was informed that, due to the location of Lone Pine, she was unable to find a carrier. Then, all of a sudden on the next day I was informed that she found a carrier but the charge was now $550. I had no option but to pay the amount as I was being charged $25/day for storage at the mechanic where my car broke down. While I understand that some places are more difficult to transport a car from, she should have taken that into account when giving me the quote in the first place. There should be a legal recourse as my contract was for $385.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
248444
Quote or Order Cost:
$385

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 4/7/2009 8:03:00 PM
John, First of all we do not use "contracts", we do not take a deposit up front so it is not considered a contract. We use shipping orders that that offer our clients the protection of our terms and conditions. Often times when a client assistant knows that you are being charged for storage, they will go out and solicit carriers to pick your vehicle quickly, or faster than our normal 1-10 day window outlined in our terms and conditions. If the client assistant secures a carrier which will pick it up quickly, however wants more money to do so then we bring the bid back to you and let you decide if you want to pay the extra price. John you could have turned this down and we feel confident that we would have gotten it picked up in our normal time frame. This isn't bait and switch, this is more along the lines of you failing to recognize that your account rep did a good job for you. In any case please accept my apologizes for our short comingsand as always we will use this review to better our performance in the future. Terry Magic Carpet Auto Transport Camas WA 360 834 2900