Company Response Review Report Review
DO NOT USE MAGIC CARPET!!!!!!!!!!!!!!!!!!

Ron Submitted this review about Magic Carpet Auto Transport
Review made Live: 5/26/2009 5:14:00 PM
As is to be expected everything was just peachy until something went wrong. This "broker" booked my car with JDB auto transport. JDB is a one man trucking "company" the father Dave and his kid who SOMETIMES answers the phones. When Dave made the delivery call he admitted damaging my Town Car by dropping a chain on it from above. Now you know the feeling but what are you going to do? Dave and I signed the bill of lading after he wrote "JDB to pay for damage". He told me to call his dispatcher (found out the relationship later) , who was just as nice as could be. Told me to mail a body shop estimate ($903) and he would cut a check. That of course was the first of many lies. Both Dave and Garret (the kid) must have told me a dozen times that the "check was in the mail". So I figured a quick call to Magic Carpet would rattle their cages...WRONG! Melody, my "account executive", was no longer with them (heard that before). They denied any responsibility beyond not sending me to a "sleazeball trucker" and making sure they had insurance. When I pushed the issue of responsibility the owner threatened to sue me! Wait it gets better! or is that worse? They are of course "no longer using JDB" because mine is not the first claim for damage. After waiting a week without word on the insurance information, I called Magic back. Got the info, called A1 Truck Insurance only to find out that the insurance was not valid. Called back Magic to be told I'd be sued in Federal Court if I dared post an "untrue" review of their business practices. To make a long story short Magic Carpet booked me with a "Sleazeball Trucker" (their words), did NOT make sure they had valid insurance (nor apparentlly cared) and had absolutely NO backup insurance to cover my loss. I'll update this review IF I ever get paid! NEWSFLASH: MAGIC CARPET HAD THIS REVIEW REMOVED BY CLAIMING I WASN'T A CUSTOMER!!!!!!!!!!!!!!HOW PROFESIONAL!!!!!!!!!!!!!
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1264414
Quote or Order Cost:
$1059

Car Condition
  • Vehicle was dirty
  • Vehicle was damaged
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 4/7/2007 9:54:00 AM
When MCAT books a load with a trucking partner they have to be in good standing within our industry as well as having a track record moving vehicles. We ensure the carriers provides us with a current cargo insurance binder and then it is confirmed on the Federal Motor Carrier website that the binder is the same info as on the site. Both the binder and the web site say the cargo insurance coverage was valid through 03-14-07. We booked the load since JDB had a history of moving vehicles with our company. In the terms and conditions section of our agreement it clearly states that "damage claims MUST be noted on the bill of lading followed up with pictures of the damage with in 5 DAYS", this didn't happen. It also says, "Any and all damage claims must be taken up with the carrier and the carrier is solely responsible for any and all damage". In addition the terms and conditions outlines MCAT's responsibilities in the event of a damage claim, which we have followed to the letter. Mr. Van Noord has alienated everyone in our office with his nasty phone calls and threats while we've assisted in trying to help get this damage claim resolved. Mr. Van Noord wants to conveniently ignore the terms and conditions under which he agreed to have his car shipped and blame everyone with the exception of the actual carrier who caused the damage. MCAT has blackballed JDB Transport from every carrying any loads for the MCAT family of brokerages as well as report him to the D.O.T. and industry officials. We've shipped thousands of vehicles over the last three years and this is the first incident like this to ever occur. We have also placed additional safe guards to "TRY" and ensure that we can never be hood winked again.