Company Response Review Report Review
Very Poor

Frank Lynch Submitted this review about Magic Carpet Auto Transport
Review made Live: 5/13/2013 6:52:00 PM
Every 30 days or so, Magic Car sends an e-mail and offers the chance to have your total cost of your shipment rebated ONLY if you give them 5 star review. I find this deceitful and I have been complicit in helping them by doing so once. But the fact that I already wrote a review, and they continue to send my the e-mail, made me reconsider.

My experience with them was very poor. I had to continuously contact them to get a status update on my shipment. Never once, did someone return my call as promised. They were at least several weeks late in getting the car here. They claimed (and may have been right) that Virginia to Utah was a tough trip in the winter. I actually contacted other carriers who told me they could do it, but for more than I was quoted at Magic Carpet. They were very nice when I actually talked with them, but they continued to fail to deliver on a daily basis. When they finally did get someone to deliver my car, they ended up charging me 25% than they quoted and then sent me a tempting offer to have that fee reversed.

I would find another option.
Shipment Details
Origin State:
Virginia
Pickup:
Late
Destination State:
Utah
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
15916
Quote or Order Cost:
$1500

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 5/13/2013 8:36:00 PM
The customer service team at Magic Carpet Info@magiccarpetautotransport.com 360-834-2900 Frank, unfortunately we were unable to locate your original review so we made a courtesy contact to you as a reminder based off of the last conversation you had with our office. I did however go search for your original review so that I could make a notation of it and this is what I found: Poster: Frank Lynch Date: 2/28/2013 9:37:00 PM Reviewed: Magic Carpet Auto Transport Subject: Lloyd Taylor 360-834-2900 Review: While my pickup didn't happen in a timely fashion, I was informed every step of the way of the issues and felt that Lloyd was doing all that he could to make the transaction happen. I now know more about the auto transport industry than I thought I ever would. I am happy with the way things worked out. This review was posted with a 5 STAR rating from Mr. Lynch.... Again, we do take our customer service very seriously here at Magic carpet Auto Transport and pride ourselves in the fact that this is our number 1 priority. I am very pleased to see that in your original review you gave Magic Carpet a 5 STAR review and hope that we can continue to provide such great service to all of our customers in the future.