Company Response Review Report Review
911 Turbo from CA to VA

asgor Submitted this review about Lamb Enterprises
Review made Live: 11/24/2009 9:55:00 PM
Run! Don’t just walk away from these people… run. Here’s my horror story.

Car was picked up in California on Nov. 17 for delivery to Virginia. The pick-up goes more or less as expected - no complaints there. Upon contacting dispatch I am told that the car will be delivered on Monday 23, although it quite likely will take less than that “but we’ll say Monday to be sure”. OK, great, that sounds promising.

Two days later the truck driver is back at home-base in Colorado. Upon calling the driver he tells me that he can’t say for sure when he will deliver the car because he doesn’t know exactly what other pickups/dropoffs he has to do along the way. OK, again it sounds fair enough - I ask him to keep in touch to let me know as he is getting closer to Virginia.

Not having heard a word from the driver I call him on Sunday 22 and leave a message. Not having heard from him again on Monday I call Dispatch (not easy to get a hold of, but eventually after several tries I get lucky). I am told that the driver is in Chicago needing to do a drop off that can only be done on business hours. OK, what can I say: sounds like the car transport business is more complicated that I thought. “Can I get a new delivery time estimate at this point?” I ask. “Sure” I am told: “he will deliver your car on Wednesday 25: he’ll call you on Tuesday to give you a two-hour window”.

On Tuesday 24, after having heard nothing at all from anyone I call the driver: he tell me that he has a busy schedule ahead: he is headed to Wisconsin for a drop off, then to Chicago again, then to New York for a drop off and perhaps a pickup as well, and then “he’ll be making his way down to Virginia: I‘ll try to shoot for the week-end”. “Whaaat?“ I say. His response: “Hey, if I don’t pick up no cars I don’t make no money”. Yeah, how about delivering the cars (such as mine) for which the money has already been agreed on? I decide to call Dispatch: again after several tries someone eventually decides to answer the phone. I explain to the Dispatcher what the driver told me and after a period on hold she proceeds to say that “that driver is crazy: let me contact him and I’ll call you right back with an update”, she says.

Can you guess: “call you right back” means - as it’s often the case - “you’ll never hear from me again”. Later I repeatedly try to call Dispatch but no one picks up the phone.

Stay tuned: I’ll update this narrative as this sad story unfolds.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Virginia
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Arranged through Broker
Quote or Order Cost:
$1500

Company Response
Kenny from Lamb Enterprises Submitted this response.
Response Date: 12/3/2009 8:55:00 PM
Corection, Your car was picked up on the 18t after sitting waiting 3 days in Ca. That is ONLY because you didn't pay for your car before you set up transport for it........... To be CONTINUED