I can appreciate Lynn's frustration, but everyone from the driver to her own co-worker's had been trying to reach her so that we could load on the originally requested date, finally we cancelled that truck (our contracted weekly truck), when Lynn finally returned from her hiatus and returned our calls we then had to reschedule another truck for pickup, unfortunately on late notice so her car was on a list of vehicles waiting to be picked up instead of being on her original scheduled truck. When the driver was able to finally reach the person who had the keys to the vehicle, he was not available on weekends or at certain hours to meet with the driver, unfortunately this happens more often than you would think and causes everyone on that shipment inconvenience. We always explain to our customer's that it is necessary to have a small window because we load on certain days to keep our schedule, sometimes it may be a little early and sometimes a little late. Lynn's car was delivered within the 7-10 days of her contracted dates, there was no reason to blame anyone for her renting of a vehicle. It was delivered ontime even though we picked it up late. Someone in the office was always available to her and never verbally abused her the way she spoke to her rep.