Company Response Review Report Review
Changed Quote $ after contract was signed

Matt Submitted this review about Flofield Inc.
Review made Live: 3/21/2009 11:56:00 PM
Initially I talked with Barry and he was nice and a smooth talker. He quoted me $494.00 with tax and insurance. I was told this was the total cost. Before I signed the contract I called back and talked to Andy and asked what the $50 Insurance was? He told me also that my quote of $494 was the total with insurance. I signed the contract and faxed it in and made my $200 deposit. This was on Monday. On Wednesday I heard from the seller of the car that they wanted to pick it up early (Wednesday instead of Friday as requested). Regardless the car was picked up Wednesday and Thursday evening I called Andy and told him I had not heard anything. Andy gave me the number for the trucking company they hired. Andy also told me at that point that I owe the driver $473. I said you mean $294 and he said no $473 in addition to my $200 deposit. He charged me $50 for mandatory insurance which I was told was part of the original quote, 10% tax of $54 for what I don’t know because I paid tax in the original quote and an additional $75 claiming the car weighs more that 4000 pounds. The car weighs 3800 pounds. After a shouting match with Andy I told him this is crap and hung up. He then sent me an email telling to clean up my mouth and a quote with a new price totaling $673. The driver came Friday at noon and it is a good thing I contacted the trucking company Thursday evening saying that I had not heard any thing because they told me that they would be there noon the next day. Barry promised to me that they would work around my schedule and be in contact with me the whole way that did not happen. I did get my car and I am happy with it, no complaints on the driver other than not giving me much of any notice as to when he would be arriving. I had to take a day off work to meet him and pay the driver $473 cash or he would not give me the car and I would have to pay to have it stored somewhere.
Bottom line Flofield is a shady company that I would stay away from. Don't be lured by their great price because I paid almost $200 more in the end.
Shipment Details
Origin State:
Texas
Pickup:
Early
Destination State:
Illinois
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
110144-YQ
Quote or Order Cost:
$673

Company Response
Andrew from Flofield Inc. Submitted this response.
Response Date: 3/24/2009 10:04:00 AM
the customer told us this was like a nissan maxima, when the driver went to pickup the car it was a monster almost 20 feet long, as opposed to the maxima which is approximately 14 feet long. Nothing more was charged this customer other than was in the contract, which he should have read and asked questions about before signing and sending back. The customer was informed about the charges as well as all the information is contained on the website. We have a signed contract from the customer acknowledging all the items that he is complining about. We also cannot guaranty any specific time of pickup or delivery, which again is clearly stated in the paragraph#1 of the terms and conditions, we are a broker and do not own the trucks, and as such cannot make there schedule.