Hello CC, we're sorry you did not like your experience with our company. We are trying to locate your order to see what it is that happened so we can address those issues. Unfortunately we do not have any customers named CC, or Order IDs with 3 digits of 645. Just to touch on a couple of the things mentioned here to clarify. We do not advise anyone to put items in their vehicle. This is against the USDOT/FMCSA regulations respectively. With that being said, some driver will make the restrictions easier and allow customers to put up to 2 suitcases (100 lbs at 50 lbs ea.). Now if you did have several items in the trunk and backseats, the carrier will generally advise people to either remove the items, or pay a fee to transport the goods. This may have been the case for you. To touch on the part about communication. All drivers Fidelity assigns are given paperwork of the addresses for pick-up and delivery. This is to avoid issues with location changes adding extra mileage as well as rate confirmations. The only reason you may have had to give the address to the carrier is to confirm the addresses, but not to give them out as new information. Fidelity also does forward new information between the carrier and customer, so it would seem that the issue you are referencing was possibly a different company perhaps? Again, we're sorry you had a poor experience, it would help if you provided more information on your order since we are unable to locate which order this is for since there is no Order ID, nor is there a name. It makes us believe that this was simply written by a competitor, or about the wrong company since a lot of the complaints seem to be things we do not do here or advise of. Just to clarify to all potential customers reading this review, all prices are written and guaranteed. The only change if the vehicle description does not match the vehicle at pick-up.