Hello Sunnie, we apologize for any issues you had in your experience with Fidelity Auto Shipping. We keep very high standards here and our customer service is always available to answer any questions or concerns you may have had. The main reason we had delays in your order was because the vehicle you asked us to ship was not correct. You had an SUV, and not a sedan. This was explained to you verbally over the phone. When the original carrier went out to pick up your vehicle, the vehicle was actually a Lexus RX330, and not an IS250. Because of this, you were asked to pay more money as there is a clear difference in height, weight, and length. We understand that this is frustrating, but according to the terms of the agreement, if you give us the incorrect information of a vehicle, the quote will also be incorrect. The carrier who went out was also disappointed because they were not able to load your vehicle in the spot intended for a sedan on their trailer. The booking fee you paid went to the carrier to cover his dry-run. Semis run on Diesel fuel; and because of the engine power, they get roughly 5 miles to the gallon. This is very costly, and this is why we require an upfront payment to assure our carriers funds in the event of a dry-run such as this one. We apologize for your experience and hope that this will not hinder you in the future to reach out to us again in order to make a future shipment.