Dr. Carter, we sincerely apologize to you for the difficulties you experienced in scheduling your motorcycle transport. Express Auto Transport works diligently for our customers to ensure timely scheduling at the best possible price for every carrier assignment. Cost, transport time, and service are thoroughly evaluated for each transport. In this case, despite our efforts, we were unable to guarantee carrier assignment without exceeding the maximum amount paid. Throughout the process, contrary to the complaint, you did speak with customer service on numerous occasions. It is disappointing that your dissatisfaction with Maria is directed with personal insults rather than identifying concerns that we can specifically address relevant to the overall customer service experience. However, to your credit, you were proactive in the process and initiated most calls and conversations. Although the refund could have been processed more quickly, please note that you were credited the full amount on May 22, five days prior to posting of this review.