Company Response Review Report Review
Bad business practice

Jimmy Submitted this review about Exclusive Auto Carriers
Review made Live: 8/20/2013 11:13:00 AM
I had contacted exclusive about transporting my Suburban from California to New York. They were very helpful before I made payment for their broker fee. After paying the fee upfront I had a difficult and sometimes impossible time trying to communicate with them voicemail was full no one returned my calls when they said they would and they never secured a driver for the transport. I have since learned that the broker fee is paid after the broker secures a driver for your shipment. When I finally was able to speak with the broker and expressed my dissatisfaction with their service and requested my deposit back he hung up the phone on me.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
New York
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Joe
Quote or Order Cost:
$1000

Company Response
Nicholas Vinci from Exclusive Auto Carriers Submitted this response.
Response Date: 8/21/2013 12:42:00 PM
Not meant for Exclusive Auto Carriers this person is not in our system most likely competition